East Longmeadow Animal Hospital

I’m extremely disappointed with my experience at East Longmeadow Animal Hospital. This is the second time I’ve been hit with unexpected, high charges that don’t match what was communicated. On my first visit, I came in with a wellness coupon clearly advertised as $100 off, yet I was still charged the full $315. When I contacted the office about the discrepancy, I was told it was a “separate fee,” which did not align with how the coupon was disclosed online. I let it go. Then I returned for a simple nail trim for my small Chihuahua (about 15 lbs), and I was shocked by the pricing. The nail trim alone was $23 (trim only — no filing), and then I was charged an additional $31 technician fee. That’s not only excessive for a quick, basic service, it feels like pricing is being padded with add-

Second bad billing experience here. First visit: I brought a wellness coupon clearly advertised as $100 off, but I was still charged the full $315. The office later claimed it was a “separate fee,” which didn’t match the online coupon disclosure. Most recently, I booked a basic nail trim for my small Chihuahua (15 lbs) and was shocked to see $23 for trim only (no filing) plus an additional $31 technician fee. That’s an unreasonable total for a simple nail trim, especially compared to common pricing elsewhere. I called within about 30 minutes to question it. I’m wheelchair-bound and had someone bring my service animal in for me, so I couldn’t address it in person at checkout. Billing should match what’s advertised online, and fees should be clearly explained upfront. I’m requesting they m

This is a great vet clinic. I just moved here and my cat got sick overnight. I was so worried but thankfully this clinic worked me in early the next morning and retrieved records from my old veterinarian to ensure provide care to my cat. Everyone at the office was kind, compassionate, and professional. Highly recommend! I will still use this clinic even if I live a little ways away. It’s worth the drive to get my cat high quality care.

I took my rescue dog in for a skin infection as a new client. The staff were super nice! I felt comfortable with the vet and it was easy to make an appointment. The follow up was flawless. I can’t say enough about how helpful and friendly they are.

This staff is so wonderful, gentle and thoughtful. My baby did not make it easy and they were so understanding. Highly recommend bringing your furry babies here.