Banfield Pet Hospital

I dont even know where to begin. This entire experience; from making our 1st appt to exiting the bldg was was extremely, exceptionally above and beyond my expectations. My little Jane dog is a rescue from St Croix, Virgin Islands 14 yrs old with no paperwork and only a chip to go by, these people welcomed us as family. The staff is so lovely, these ladies ompletely workied to the fullest to help me and Jane in our needs Dr Freeman is a blessing with superior and articulate mannerisms and his genuine care for my dog is that of an excellent doctor! Like wow! . He even talked to my little girl in a soothing manner on her first exam when she was shaking like a leaf, I could see the genuine compassion and care that was so impressive, as me and my pup were both scared to death that day. li

We moved from Arizona to Virginia and were in need of a new vet that was close to Fort Belvoir. Banfield Springfield is a quick 15min drive and attached to a PetSmart. I have brought all three of my shepherds to Banfield over the past year and have been very happy with their treatment and care. Specifically their receptionists Egla & Krystal. When I walk in and see those girls at the desk, I know they are going to hear my concerns and help me get booked for all the right stuff. They have excellent customer service and I feel comfortable chatting with them. My dogs have seen Dr. Im and Dr. Freeman. Both doctors are caring and compassionate and will give you multiple options on treatment plans in great detail. I have one of my wilder dogs on a wellness plan and it has easily paid itself off.

My girl had pyometra and they encouraged her to be put to sleep 12 years ago.. had 2 other vets recommend a procedure was possible to save her. These people are terrible and I hope the vet that told me that steps on legos everyday. incredibly souless

I had the worst veterinary experience of my life. My dog needed simple bloodwork and he was not returned to me in the condition that I left him in under their care and supervision. The veterinarian was trying to tell me that my dog came in like this until I showed him a photo of my dog uninjured this morning. The veterinarian was extremely condescending and patronizing and I was essentially told it will be fine and to take care of it on my own. I am thankful that nothing more serious occurred. I am extremely disgusted by the treatment and lack of regard and I as an owner received, as well as the lack of care my dog received.

I called five times to schedule a dental appointment for my dog and received no response. On the sixth attempt, I was placed on hold for 15 minutes. Out of frustration, I used my wife's phone to call—and someone picked up immediately. This is unacceptable. If you're placing callers on hold, you need to follow through and reconnect. Ignoring calls and selectively answering is not just inefficient—it’s unprofessional. I expect better communication and accountability from your team.