VCA Terrell Mill Animal Hospital

Horrible experience at this location for my mother as well as my 5-year-old golden doodle Wrangler!!! Ana the assistant and Melissa the front desk representative provided horrible customer service. Their attitude was very nasty, unprofessional and lacked simple customer service skills. I will not be returning to this location with my fur baby in the future based on the service they provided. We were forced to sedate my fur baby twice in order to receive immunizations as there were several missing from his record that should have been completed the first day. Will not be returning. HORRIBLE EXPERIENCE!!!!!!!

I had the best exam for my newly adopted dog with Dr. Brian Chappell today, literally the most compassionate and kind vet, so thorough and he had read her long shelter medical history and examined her with such attention and was so good with her that she gave him kisses! He is very informed and I would consider making this my regular vet for my other dogs after this experience! Also, the front desk woman was so nice and it was a quick and efficient visit.

From the front desk to Anna and Dr. Collins, we’ve had the best experience. Everyone is so friendly and caring. We recently adopted three kittens, and it feels wonderful to be heard and supported with our concerns for our babies. We feel so lucky to have found such great vets so close to us.

Awful staff, the doctor didn't even bother to call me with the blood work results. This was the first time and last time I would take my cats here. If you love your pets, don't go to this hospital.

Very friendly staff eager to bond with you and your pet. Extremely good at reminding patients when their appointment is and with whom. The atmosphere in the lobby is calm and comforting, with benches for animals to sit next to their humans. Doctors are professional and courteous to owners, being sure to answer all questions we might have (no matter how small). Thank you VCA Terrell Mill! Lilith and I love you