PetSmart Grooming

I'm leaving them a one star due to the fact that my dog had to recieve vet treatment after being groomed. I've always have had a great experience until I booked a service with Helen B. I paid for my dog to have a sanitary trim and she did not complete it. I asked why it wasn't done, she told me that they do not trim his size. Now keep in mind I've been serviced here plenty of times before and had no issue with them trimming my dog. She wasn't going to say anything until I brought it up. Then my dog balls were red and sore. She's going to tell me, "ohh it's from him licking himself." No it's not this never happened before, I'm always with him this is not acceptable. He had to be seen by there vet office, they gave him a cone to put on and some medication for his rash that he got from being

The way they approached my dog the wrong way and intimidated him, at which he growled. Instead of trying to make him comfortable or let me take him to the back, they refused to serve us.

Friendly staff!