Petco

Pittsfield, MA · Pet store

Rating
3.9/5
★★★★☆ 3.9
Reviews
20
Rank in Pittsfield
#14
of 28 veterinary practices
City Percentile
33%
rating percentile
Address
Petco, 690 Merrill Rd, Pittsfield, MA 01201
Phone
(413) 448-2707
Website
stores.petco.com/ma/pittsfield/pet-supplies-pittsfield-ma-883.html
Status
Closed · Opens 9 AM

Petco is a veterinary practice located in Pittsfield, MA. It is one of 28 veterinary practices listed in Pittsfield. Its 3.9-star rating is slightly below the Pittsfield city average of 4.5 stars. It ranks #14 of 28 veterinary practices in Pittsfield. There are 10 photos associated with this location.

About Petco

Petco pet store in Pittsfield offers pet supplies, nutrition and services including Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department in one convenient location. Local pet parents can shop everyday essentials while getting... More

Hours

Saturday9 AM–9 PM

Customer Reviews

★☆☆☆☆ 1.0 Megan dopson · Feb 2026

I brought my dog in for a bath and was told I would have to pay extra because of her breed she couldn't go into a kennel which I was fine with. It was her first time going into get a shed treatment. When I went to pick her up they said they couldn't have her come in anymore because she wouldn't go into a kennel. Then Said they could complete the service and sent her home WET when it was below 20 outside. Still charged me over $70 for the bath and then when I got home I noticed she wasn't even wash correctly. She still has dirt all on the under side of her stomach. Which if the washed her like they said she wouldn't have a dirty stomach especially since there is no dirt outside for her to get dirty in when the ground is covered in snow. She is a big dog breed but is a therapy dog and super

★★☆☆☆ 2.0 Deb Caron · Jan 2026

John was super helpful in getting my free dog food coupon. However, getting it loaded to my account is a challenge. Why can't it be as easy as loading the 5$ coupons. Free food coupons should be LOADED automatically, not the redeem/ shop now- nonsense. 2 stars due to free food coupon. John gets 5 stars.

★☆☆☆☆ 1.0 K Marie · Jan 2026

The past two times I’ve been here I was made to feel like an idiot by staff who think that they know everything. Just a little heads up, if someone comes in asking for help getting out feeder crickets don’t ask “well what are you feeding” obviously it’s for my goldfish. Some people need to be in and out and all this “knowledge and experience” the manager and workers feel the need to give when NOT ASKED makes me never want to step foot back in the store. Im sure we can all agree that any experienced keeper wouldn’t be working for a pet chain. I’ll be going to bensons until they’re all fired. Thank you, next!

★★★★★ 5.0 Brianna Allen · Oct 2025

I came here because I'm adopting a new cat and wanted to get all the nice goodies cats deserve. In all the excitement, I left my wallet behind! Jim found my wallet, kept it safe, and even called me to let me know I had left it behind. Thanks Jim! There are good and honest people working at this store and I can tell they care about animals.

★☆☆☆☆ 1.0 Brenna Bushey · Jan 2026

I have generally had good experiences at Petcos but was appalled by how rudely I was recently treated by an employee. The employee wouldn’t let me return an item and told me that “they had recently changed the policy so that no clothing items can be returned if it has been tried on.” to be clear, my dog tried on the jacket for long enough for us to see that it was a defective product. I left all of the tags on. I was also told that if I signed up for a rewards account, I wouldn’t need to keep a receipt because my transactions can be looked up. Then I was told I needed a receipt to do a return even if I have an account and they are able to look up my purchase history. I have been a lifelong customer, spent so much money here. I am also a pet sitter so they lost a great customer. PLEASE RAIS

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Pet storeFish storeGoldfish storePet supply storeReptile storeTropical fish store

Top Veterinary Practices in Pittsfield

NameRatingReviews
Animal Inn Of The Berkshires★★★★★ 4.920 reviews
Sweet Paws Pet Salon LLC★★★★★ 4.920 reviews
Berkshire Humane Society's Wellness Clinic★★★★★ 4.920 reviews
South St Veterinary Services★★★★★ 4.820 reviews
Pittsfield Veterinary Hospital★★★★★ 4.820 reviews
Petco Grooming★★★★★ 4.720 reviews
Pampered Pup Dog Day Spa★★★★★ 4.720 reviews
Benson's Pet Center★★★★★ 4.620 reviews
Pet Supplies Plus Pittsfield★★★★★ 4.620 reviews
Berkshire Humane Society★★★★★ 4.620 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.