Petco

I brought my dog in for a bath and was told I would have to pay extra because of her breed she couldn't go into a kennel which I was fine with. It was her first time going into get a shed treatment. When I went to pick her up they said they couldn't have her come in anymore because she wouldn't go into a kennel. Then Said they could complete the service and sent her home WET when it was below 20 outside. Still charged me over $70 for the bath and then when I got home I noticed she wasn't even wash correctly. She still has dirt all on the under side of her stomach. Which if the washed her like they said she wouldn't have a dirty stomach especially since there is no dirt outside for her to get dirty in when the ground is covered in snow. She is a big dog breed but is a therapy dog and super

John was super helpful in getting my free dog food coupon. However, getting it loaded to my account is a challenge. Why can't it be as easy as loading the 5$ coupons. Free food coupons should be LOADED automatically, not the redeem/ shop now- nonsense. 2 stars due to free food coupon. John gets 5 stars.

The past two times I’ve been here I was made to feel like an idiot by staff who think that they know everything. Just a little heads up, if someone comes in asking for help getting out feeder crickets don’t ask “well what are you feeding” obviously it’s for my goldfish. Some people need to be in and out and all this “knowledge and experience” the manager and workers feel the need to give when NOT ASKED makes me never want to step foot back in the store. Im sure we can all agree that any experienced keeper wouldn’t be working for a pet chain. I’ll be going to bensons until they’re all fired. Thank you, next!

I came here because I'm adopting a new cat and wanted to get all the nice goodies cats deserve. In all the excitement, I left my wallet behind! Jim found my wallet, kept it safe, and even called me to let me know I had left it behind. Thanks Jim! There are good and honest people working at this store and I can tell they care about animals.

I have generally had good experiences at Petcos but was appalled by how rudely I was recently treated by an employee. The employee wouldn’t let me return an item and told me that “they had recently changed the policy so that no clothing items can be returned if it has been tried on.” to be clear, my dog tried on the jacket for long enough for us to see that it was a defective product. I left all of the tags on. I was also told that if I signed up for a rewards account, I wouldn’t need to keep a receipt because my transactions can be looked up. Then I was told I needed a receipt to do a return even if I have an account and they are able to look up my purchase history. I have been a lifelong customer, spent so much money here. I am also a pet sitter so they lost a great customer. PLEASE RAIS