Petco

If I could give ZERO STARS I would! I am absolutely irate with this Petco. The first time I brought my dog in, the so-called stylist Keena literally CUT MY DOG’S NECK and didn’t even have the decency to tell me. I only found out when I got home and saw the cut myself. The haircut was awful on top of that, completely uneven and sloppy. It looked like she did it blindfolded. Then the manager, Kimberly, tried to make it right by offering to groom my dog personally (and complementary) next time. I should have trusted my gut and taken the refund, but silly me, I gave them another chance. And it was the biggest mistake ever. My dog has a few mats, sure, but in the three years I’ve had her, no groomer has ever shaved her face and ears. Kimberly took it upon herself to do just that, for absolut

Thank you so much to the store employee that I bombarded first thing in the morning for my online order. Rigby had the best day ever and appreciates you being so kind about me showing up so soon. The life vest is great and keeps his head above the water well. And the floating toy is light weight and truly floats even when completely soaked.

I love this store! We’re there once a week for fun and every Monday for training with Susan. ☺️ Every time we visit store associates and the manager are friendly and helpful. Looking forward to starting grooming there soon!

Dear Petco Customer Relations, I am writing to formally report an extremely unprofessional and distressing experience I had at the Petco location in Laurel, Maryland, involving the grooming department and the General Manager, Carlos Jordan. I have been a loyal Petco grooming customer since 2020, consistently bringing my dog for grooming services. I recently began using the Laurel location after returning from college and had no prior issues of this magnitude until today. My dog had a grooming appointment scheduled for 9:00 a.m. On the morning of the appointment, at approximately 8:40 a.m., I received an abrupt phone call from the grooming manager informing me that my appointment was being canceled. I was told this was because my request not to have a specific groomer—due to a prior unsa

GROOMER MESSED UP MY DOG’S COAT!!! If I could give 0 stars, I would. I explained I did not want clippers or razor used for my Pomeranian’s grooming appointment. I explained he’s a pom and only cuts using scissors work best as the same groomer has made this mistake before and it took a full year for his coat to grow back. Sara the groomer said she understood yet took zero notes down. They called to pick my dog up and told me to pay for the service BEFORE picking up my dog. I didn’t think much of it so I did. Next thing I know- Sara has given him a teddy bear cut which completely used clippers to take MAJORITY of his fur. I was upset and spoke to the manager who was no help at all. They tried to gasligjt me into saying I didn’t explain myself well and Sara got confused. No. I said what I sai