Banfield Pet Hospital

I've been a customer at Banfield since 2013 when I had my first dog..a female Yorkie ( Gucci). Gucci has since passed on but I remain a customer because I now have four dogs.lol ..Gucci (G2), Prada, Fendi, and Dior. I totally trust Dr.Cheng, and Dr. Tam, with my 4 children, and am confident they're making the best decisions for them. Scheduling appointment is easy and the staffers are friendly and knowledgeable. They've recently added staff which cuts down on the check-in/ check- out process. A special thank you to Jessica ( front desk) and Leah ( coordinator ) for their assistance in scheduling appointments with ease.

Unprofessional. . . I made a appt for my pup who’s 7 weeks, who shouldn’t be really outside !! When I went in , she addressed me, even said my pups name like she knew I was coming in. ( I’m guessing the age of my pup got her excited ) & after 10 minutes finally went to the counter , it was nothing but excuses on how I couldn’t be seen today Becuase of website interference. Her exact word “ they make open availability when we don’t have none “ I understand there’s mistakes and glitches with websites . That’s not the problem . My problem is instead of calling me and expressing this cause clearly she saw I booked an appointment when there was none available supposedly . . .so not only did you waste my TIMEEEE , BUT MY MONEYYYY. Paying for a cab back and fourth home for no reason . RIDICULOU

The whole team was pleasant and helpful. It was my dog (Rex) first time & he tends to be anxious and they made the visit so easy for BOTH of us!

During my visit I explained very clearly to the vet. There was a possibility that my dog was pregnant . The vet examined my dog and assured me she was not in fact pregnant. She proceeded to give my dog DAPP live vaccine, knowing the risk of given this vaccine to a pregnant dog without any x-ray or sonogram. Solely on her physical examination. The doctor at the time assured me that my dog was not in fact pregnant I trusted her professional diagnosis. A week later, I noticed movement inside the belly of my Dog and a week after that, she gave birth to four puppies. Dr. Tam was the name of the doctor at the hospital. One of my puppies, unfortunately, was born with severe birth defect. It was explained to me by the manager of the clinic that even though Dr. Tam made the mistake of giving my dog

Jessica and Laura at the front desk greeted me upon arrival- I was checked in quickly and seen by Dr. Cheng. Rome also helped take my dog in the back for X-rays- he handled her with such care and patience as she can get nervous coming to the vet sometimes. The doctor was very patient with me and my chocolate lab Maggie addressing all my issues in detail and with such kindness ! Highly recommend - the staff here is wonderful!