Banfield Pet Hospital

My Banfield Team provided us with an experience, above and beyond what we expected. It is evident that Banfield cares about their clients; and they want pet parents to have the peace of mind that their furry friends are in good hands. Additionally, if you're talking about Banfield, Frederick MD, my dog is always in GREAT HANDS every time we visit.

Wouldn’t refill the prescription for my dog’s skin rash without scheduling another visit. I visited less than 6 months prior for the same rash and it reappeared, so all I needed was more of the same medication. But they just want your money so they declined the refill it unless I came in and paid for another visit.

Only want your money. Took my dog in for a rash and ended up spending $300. The exact same rash appeared 6 months later so I found the same prescription online for $15 at Chewy.com and sent it to Banefield for approval. They denied it saying I needed another visit, even though it’s the exact same rash and same prescription. I’ll never go back.

I’m not sure if it’s just my own observation but I’ve felt like the front desk staff comes across with a little but of an attitude or a lack of warmth. I returned a call and whoever I was speaking to asked “Didn’t you listen to the voicemail?” I said yes and repeated the voice message and confirmed that I was asked to call back. I’m not sure if it’s just me or not, but I’ve felt like I’ve bothered the front desk every time I leave there. I work in customer service and I know there are indeed times where we would encounter people with attitudes and entitlement; I try to be a great customer wherever I go, but here I feel a little guilty trying to do a small talk or even smile at them. There’s no reception to it. I might use a different location for a while.

Our senior dog Emma wasn’t eating due to her teeth ..after getting her dental care taken care of , she’s back to herself and eating again ! Thanks to all the amazing staff and vet at Banfield vet pet hospital in Urbana Md !