Banfield Pet Hospital

I have been bringing my dog to this particular Banfield Hospital Location for the last 6 years if not more. They are very through and treat my dog wonderful. I know that she will always get the best care and the Vets I have interacted with have been wonderful, communicative. In fact the entire staff has been friendly and very helpful. I'd love to give a shoutout to Lauren, Ethan and Dr. Jewell on this last visit. Thanks for the care you give Nola.

Always an amazing trip to the Banfield in Evanston IL with my Pugs. Nicole and Hajira are always so friendly and welcoming!! They always remember Maggie and Dolly. They make the trip to the vet smoother. Thank you, ladies. Dr. Ross and Dr. Crosby are amazing. Always very thorough and answer my million questions.

Walked in to see if my dog can be seen because she hasn’t been drinking or eating. Unfortunately, she could not be seen since they didn’t have any available time slot. However, Joel still went above and beyond to help us, and provided as much help that day. Fantastic customer service and genuinely cares for pets. Thank you, Joel. 🙏

This is for the evanstan Location only- has been the worst experience I have ever experienced as a pet owner. The front desk staff is very unprofessional and not knowledgeable about animals , products and services! They couldn’t even assist me with home delivery to order my dogs Heart-worm/flea and tick prevention. Instead and helping my check out they told me to go home because its below his pay grade. All because he did not know how waiver something off my bill customer service told them how to do it! Very disappointing and frustrating. Poor customer service skills at it’s worst! So bad that i rather take a drive to another banfield hospital.

DO NOT BUY THE BANFIELD WELLNESS PLAN!!! This review has nothing to do with the doctors or veterinary care at this location. I was upsold Banfield’s “Optimum Wellness Plan” when checking out/making payment during a routine wellness visit in May 2024. I never received a contract to review, they just added it to my invoice. I paid $76/month for a year and then $80/month for 4 months (after a bogus auto-renewal). My dog was euthanized at Banfield in September 2025 after being diagnosed with cancer 3 months prior. Banfield WILL NOT CANCEL the Wellness Plan!! They are forcing me to make EIGHT (8) more monthly payments of $80 for a wellness benefit, AFTER MY DOG DIED!!! I tried to call and convince them, but they are adamant. I paid that monthly fee for 18 months and barely used the benefits!! W