Banfield Pet Hospital

I had a great experience at Banfield Pet Hospital. From the moment I arrived, the staff was incredibly kind, professional, and welcoming. They treated my dog with genuine care and patience, which immediately put both of us at ease. The quality of service and level of attention my dog Sandy received were outstanding. I truly felt that my pet was in loving and capable hands. Thank you to the entire team for the wonderful care — I highly recommend this clinic to any pet owner.

Dr. Bernstein and the pregnant front desk staff member are by far the most useless people in this practice. I have canceled all four of my dogs’ memberships, and my family will be doing the same. I’ve had multiple bad experiences with this clinic since opening a membership. The front desk staff member refuses to help and is constantly on her phone, claiming it is because she is pregnant. Only one other staff member was actually attending to clients. My first encounter with this pregnant staff member involved her rolling her eyes and having an attitude when a Spanish-speaking customer needed a translator. She essentially shooed them away and told them to wait because no one could translate, even though by law a translator should be available, even by phone. I arrived at 11:00 a.m. for my

I just canceled my membership for my cat and a dog. I’m actually paying for my deceased cat, back in October until this month for the services that he got. The Doctors there are great, but the receptionists are awful. I was their member since 2016 for 4 animals! The scheduling was terrible for me, just not pleasant.

The place is a mess, there very visibly stressed it seems, I took my dog here two times for puppy examinations they had dog pee, fur and clipped dog nails (just laying in the floor) in the room where you are supposed to bring your dog, every single time. Very nice. My last straw was bringing my dog in for a fecal exam almost two weeks ago I heard nothing since today, I had to call. Whoever I was on the phone with (idk she didn’t introduce her self) said that I didn’t hear anything because there was nothing wrong. Nice to keep a new pup parent on their toes! DO NOT TAKE YOUR PETS HERE! They made sure to call me about their pet insurance plan though. Shows the true priority’s.

the customer service is amazing! while getting my dog and cat all checked up i briefly mentioned having financial problems and couldn’t afford to get their nails trimmed, the VA left and when they came back they left me know their nail trims were on the house 🥹 sweetest person ever