Banfield Pet Hospital

We are with Banfield almost 8 years and this is so far the best place. Today we had an appointment with my Neo - 8 years old,imperial shih tzu. Neo is always super stressed and is shaking when we have vet appointments or grooming. Today when he came out after the shots and doctors check up was super calm and was not shaking. The doctor was super nice and patient with us. We arrived 5 min late ( usually if I’m running late I’m calling and letting them know in advance) Was nice even if we were late and I did not had a chance to answer the phone the day before to confirm the appointment. The new place is super clean and it’s definitely better that the old one. The only thing I don’t understand is why doctors are not checking the dogs in front of us as it was before. They used to do the reg

I’m so happy with the care my dog Jazzie gets at Banfield and I recently moved to the crystal lake location after being at wonderlake for many years. Loves the care in wonderlake also but crystal lake is much closer and the staff is just as good. Jazzie had a tooth pulled and a large skin tag removed on her leg and started on medication for a heart murmur. Everything was explained thoroughly and Jazzie came through it all with flying colors. Thanks again Banfield for caring for my Jazzie.

I love this location every person from the receptionist to the vet techs and including the doctors go above and beyond in understanding your concerns and take care of each and every question you might have in regards to your pets. I would never go anywhere else for my pet care

We took our pup here when we first got him and never went anywhere else. The entire staff is so friendly and kind with us and our pup and our dog and us love Dr Frailey. I think this is the only vet our dog didn’t go scared and anxious. He actually liked it! With their wellness program we were able to go to any banfield around the country which was handy but we still would drive all the way out to Crystal Lake for his care.

After forming a strong bond of trust with Dr. Jill regarding our pup's care, I received assurance during the subsequent yearly visit that our dog would be prescribed medicated shampoo as necessary. Nevertheless, only three months later, the office is insisting that our dog be brought back for an additional recheck, which contradicts Dr. Jill's explicit assurance that this would not be necessary until the following year. This additional visit would entail another fee, despite the fact that our dog underwent an examination just three months prior.