Banfield Pet Hospital

My 1.5-year-old pup was spayed here a week ago and did wonderfully. This location takes the time to answer every question and concern while providing top-tier advice and care. Even though this Pet Hospital is much farther from us, it’s absolutely worth the drive knowing our little one is in such great hands. A big thank you to the ladies at the front desk for doing such a wonderful job as well!

🐾We Love the Team @BanfieldCoralGables Personally, I have always had a positive report with everyone at this location. They really care, never do unnecessary things and always take care of pets first. Thank you so much to the staff, Vet-techs, Nurses, and Dr. Crespi. My puppy has been in a number of times and has always recovered wonderfully. I'm sad that I cannot take this team with me as I am moving out of state. You all were the best and I can tell my doggy was well taken care of! 🥹🩷 The pet clinic was always clean, great attitudes, friendly faces who actually care, and great service! ❤️ If I come back to Coral Gables I know where to find you all! 🐾🫶🏾 Thank you again so much!

I’ve been bringing my dog Luna Amador to this Banfield for over 3 years, but my recent visit on 11/22 was extremely disappointing. Our appointment for her Bordetella vaccine was moved from 10:30 AM to 1:15 PM. We arrived on time, checked in at 1:20, and waited 45 minutes with no communication. Only at 2:17 did they finally tell us they didn’t have the vaccine at all. I drive a long distance because Luna feels safe here, so this was very frustrating and a complete waste of time. If they knew the vaccine wasn’t available, they should have told me before the appointment — not after nearly an hour of waiting. Very poor communication, and I’m seriously reconsidering trusting this location again.

Dont make any online appointments here. They will cancel you if it is an inconvenience and will not tell you. I scheduled for Sunday Oct 26 at 12:30pm online, showed up and was then told my appointment did not appear on the schedule. I know they cancelled me because someone at the location had called prior to my appointment for that reason, they claim the online system is not in tune with their actual system but after calling corporate they confirmed this is a lie. Don’t waste valuable time going to this location . 0 solutions were offered aside from scheduling for another day. Also appointments still show as available online but honestly it’s not worth it to even try at this point.

Love this clinic and Dr. Crespi and have never had a problem with them. But I did have a terrible experience with Dr. Vega and how she treated my pet and talked to us. She left us waiting for hours after seeing my pet only to diagnose him with something he already had (could have checked his chart) and sort of drag her feet to look at two growths. She gave a bullshit excuse for keeping him there for 5 hours and admitted she looked at him but didn’t have time to call us with an update because she had “other priorities” and it was a Saturday, even after we called and asked for one and they promised she’d call within the hour. We had to show up to get her to tell us anything. Don’t trust her to treat your pet with care. I love this clinic but Dr Vega should be seriously reconsidered. Not oka