Shenandoah Veterinary Associates

This was by far the worst experience I've ever had at a veterinary clinic. I was helping a neighbor while she was in jail to take care of her cats and her home. One of those cats was hit by a car and was in horrible pain. I had recently lost a job and also because this cat didn't belong to me I didn't want to take on financial responsibility for this cat. I couldn't leave the cat while he was in such awful pain. I called every vet clinic and explained the situation. I even called this clinic and told them the situation before I got there and I was told to bring it it. While there I was told the cat had a broken back and broken pelvis. Then I was given paperwork for financial responsibility. I told them this wasn't my cat and I couldn't afford this and asked if payments could be made.

Doctor very informative and knowledgeable. Up front about cost, honestly telling me what could wait, staff very friendly. Wish this was a 24/7 vet so they could be an alternative to the other ER vet in Roanoke.

This is a compassionate, knowledgable clinic, and the staff provide amazing care. Going to an emergency vet is never easy, but all of the staff did their best to comfort us and keep us updated about our pet. I would recommend this clinic to anyone, and the Doctors there are amazing.

Great experience staff and vet were super nice. Thank you for taking such good care of my pup!!!

Very professional and caring staff. Our sweet boy was their first patient and he is doing so much better now. They were efficient and very friendly.