Shady Spring Pet Retreat

Took my 4 year old Bernese Mountain Dog here , while staying at Ramblin Pines Campground. first time ever getting him professional groomed , they did an excellent job , and I really mean an excellent job,I will be a returning customer for sure ! Thank you very much to the groomer

Normally my dog is attached to my hip 24/7 because he's a service dog. However I give him his vacation time and spa days with Shady Spring to make sure he gets time to just be a dog and not worry about working (he does love his job though). A mile up the road he begins his happy dance in the back seat because he knows where he is. It's his decompression place. I'm always glad to hear that he's doing well because not everywhere is equipped for the energy of a +100lb GSD who wants to follow Dad out the other door. We've only ever had to make use of another kennel in the region, and they are a distant second in case of emergencies. We adore the team at Shady Spring and always feel well cared for by them.

My pup can be challenging - she hates change, and expresses her displeasure verbally, which you can see in the photo - but Shady Spring handles that and more. I sign my pup up for additional exercise and the chance to be an outdoor dog for a while through their Outback Package. The front desk staff have always been friendly - both in-person and over the phone - and willing to work with me on scheduling.

So we stopped here after Aspen Leaf (Giant Schnauzers) to get info on boarding our 3 small dogs. Rainy day; Office seemed closed few minutes before 6pm regular hours and front business parking was now empty. Got no info. We let our dogs out where there was a dog station (bags/trash bin provided) and it took us a bit to dry them off and get the wet grass clippings out of their fur. Some huffy lady pulled up next to our vehicle acting indignant as to why we were there. Even after telling her our intentions, she was rude and repeatedly said it was private property. We told her we were ready to leave. She was not the owner (I inquired.) Needless to say, between her tart personality and the stressed barking we heard from the metal/cement kennels out back, we’d never entrust our dogs to shady

We unfortunately had a very negative experience at Shady Springs. We don’t have a car so we had to pay $120 round trip for our dog to be picked up from our apartment and dropped back off. We were traveling and not due to land back in DC until late afternoon. I expressed this to them, and they told me they could drop him off between 5p and 7p. Well, around noon on the day we were traveling I called them to ask when exactly he’d be dropped off. They told me he had been sitting at our vets office for hours already—no notification he’d be dropped off 7 hours before we expected, nothing. To make matters worse, he also had on no collar because they make you take it off your dog when you drop him off. We were still halfway across the country, making this a very stressful situation. When I call