PetSmart Grooming

I like the groomers here a lot, so much that I drive from St. Paul and pass many closer options. It just sucks you cant book an appt for nail trims so im often stuck waiting around.

I absolutely adore the staff at the grooming salon!! My dog usually has Jenna H as her groomer and she is fantastic! My dog is a rescue and I got her when she was 2 already and she was a reservation dog so she never really had a home and therefore was not used to going to the groomer. My dog started off definitely a bit difficult and anxious at the groomers, but Jenna has done an absolutely fabulous job with getting my dog more comfortable with the services! She’s been incredibly patient with my pup and now she does so much better at the groomers than when we first started! You can tell Jenna takes her time and genuinely cares about her clients - she is fantastic! She even initially helped us out by giving recommendations for scheduling that would best suit my pup and her anxiety at the sa

This store is always nice, calm and relaxing. The employees are very nice and seem to know what they're doing and can direct you in the right direction. I always leave this place feeling like I've had a good experience. The prices are high, but no higher than any other place. And Pongo loves to go there and chill.

Horrible experience there today. I called at 8:30 a.m. to make an appointment for a cat nail trim sometime the same day. The groomer I spoke to signed me up for 4 p.m. An hour later, I get a call from the cat groomer, saying she leaves at 3:30 and can I come earlier at 2. I couldn’t, but I offered 3 p.m. and she agrees. So OK, fast forward to 3, I have left work early and tortured my cat with a car ride to get to his appointment. But when I get there, I’m informed I have no appointment booked and the cat groomer had already left for the day. I explain everything I have written here, and they profess that no one was there to speak to me at 8:30 because they don’t come in until 9:30, and the cat groomer didn’t mention anything so ¯\_(ツ)_/¯. Apparently I spoke to a ghost. Now it’s Friday afte

They did a great job, but took over 6 hours to groom a small dog. They said it would take 4-5 hours, but didn’t call to let me know there was a delay. When I called at the 6 hour mark they used the same line everyone does these days, ‘people left sick.’ I’m tired of people blaming everything on staffing issues. Take responsibility and call if you are running behind. It ended up costing me for time off work and it wasn’t even my dog.