PetSmart

Olivia is amazing! My dog, Lulu, is very anxious but Olivia has the magic touch with her. Olivia takes her time with Lulu - from our greeting to our leaving. Lulu is always happy and looks great! I highly recommend Olivia, and Pet Smart!

Worst customer service!!! Some people are great. There is one person there that acts like a know it all. I have fish older than she is! And some of the stuff she claims to know is false. Also, I really don’t think it takes 3 people to help 1 person while others need help and cannot seem to get it. I think that’s why they can’t keep people employed there for too long, she probably runs them off. I know I wouldn’t want to work with her. I feel sorry for anyone else who has to. I will not be going there anymore while she is there!

Oh they do so good on my pups. They always praise my dog for being such a good boy. Great job on his bath!

Thank you Olivia! Here is why … When we walk in to PetSmart, everyone turns and looks. Not because Tootie (our little fat HavaPoo) is so cute, but because she is so noisy! We have a loud, highly nervous pup that suffers from separation anxiety! We met Olivia when she was working up front. Bless her heart, she treated us like we had brought in a star! Tootie ran up to her acting like she had no attention from anyone in years! Olivia loved on her and told us that she just loved her! I did not know at the time, but Olivia had been the person bathing Tootie. When our favorite groomer was promoted, we were happy for her but planned to find somewhere else for grooming until I saw that Olivia was available to bathe Tootie. She was working toward getting certified. Olivia had always been

Staff is always friendly and courteous. Online ordering and store pickup is great for me.