PetSmart

I'd really like to give a shout out to Kaitlyn, at the Empire st location! I had ordered the wrong flavor of food for my new fur baby, once I got home, I realized it and came back to return it but had to sit in the car for 30mins due to my glucose fluctuating at a low number. If I get up and walk around, my number will drop even lower. After 40mins of waiting, I decided to call and see if by chance someone would be able to switch out the food. Kaitlyn was so awesome! She looked for the correct food for me and found it! She even came out to get my receipt, the old bag of dog food and bring me the new one. I can't thank her enough! When I pulled in my driveway, of course, my juice started to kick in, and my number started to go up. It was something very small but it was incredibly huge to me

Went in for a full service bath, nail trim, deshed on 2 labradors who have never had a professional bath. They did amazing with my pups! They looked and smelled great! These folks were kind and professional highly recommend!!

So I was just in here the other day and I was checked out by some guy who didn’t even ask about my rewards that I could potentially be getting points on for the purchases I made. I just want thank Kaitlyn Knapp! She always made sure that I’m getting my rewards an the proper points for any purchase and I really appreciate that! It seems like she actually cares about potential savings that customers could/should be getting!

Words cannot describe how much Emily, in the grooming department at this PetSmart, has impacted our lives in the best way possible! Our family has just moved to the area and we were very hesitant to find a groomer since our 3 year old has very bad anxiety and our 5 month old has a limb deformity. Jax, our 3 year old who has tons of anxiety, was welcomed with open arms by Emily and they have made him feel so comfortable the past 3 times they have groomed him that he LOVES going to see Emily for his spa days! Lilly, our 5 month old who has a limb deformity, was graciously welcomed by Emily during her first grooming ever. Lilly recently had surgery and wasn’t able to accompany her very anxious brother to their grooming today and Emily went ABOVE AND BEYOND to make Lilly feel included by sendi

My dogs are well taken care of and they look great! Also reasonably priced!