PetsHotel Columbia

I came in a little while back to ask some questions about the facility because i was thinking of boarding my dog for vacation, but the brunette upfront was super rude. Her name was Alex or Alice. Even the way she talked to her coworkers was nasty. if people are treated like this, I don’t even feel comfortable bringing my dog.

This is a 6-month review. We left our dog here over Thanksgiving, and since that stay, she has been a different dog. Shortly after the stay, we had to retrain her to go outside. Petsmart doesn't have an outside walking area, so she was trained to go inside. She refuses to wake us up at night if she needs to go. It is not a regular occurrence that she uses the restroom at night but she will not wake us up anymore like she use to. Also, she now is afraid of the dishwasher, I'm not sure how that correlates but that was a new development after we stayed there.

Had a reservation but after 40 min of having to regive the information due to "system" changes, despite verifying it earlier that day only few hours ago. One of the staff members that was sent to take my dog back immediately had an attitude and walked off saying "mobility issues". She came back with a manager of tried to find excuses as to why they would not take my senior dog, who can walk just fine unassisted. The lady with the attitude then stated "the issue is that she poops when they take her out then poops in her area and walks in it and makes a big mess". My response is so your not taking her because she's an inconvenience. The apparent manager claimed they were full and did not want to take senior dogs even after the reservation was confirmed that morning. I am working with corpora

So my son had an appointment to drop his dog off at the Columbia pets mart hotel. However very unprofessional and I know they did that because my son was young. They try to say his dog didn’t have all of his shots. And because I could go with him to drop him off they wouldn’t take him. After I had to find someone else to watch my sons dog while we go on vacation. They don’t ever have to worry about us anymore we will start early to find another place. O believe me I will be calling back on there next business day. Sorry as workers. I will never use this place ever again unprofessional staff. From calling speaking to the line that does the appointments to the person that handles the check in.

My experience today has been the worst ever! I called ahead to ask that all of my dog's food and items be ready for pickup, along with my dog. Well, I just discovered that his wet food is not in his bag. It was not mentioned that he was out of wet food which should not have been the case because I left extra cans. Now I have to drive back out to Columbia to pick up his food as well as get an overcharge payment resolved. I was charged twice and no one seems to know what to do in the hotel. Daniel, the store manager was very helpful in getting my issue resolved and I await the credit to my banking acct. soon. The issue with the hotel staff seems to be a training opportunities and possible understaffing, even though they were very kind. The time it took to check out was unacceptable.