Petco Grooming

The girl was very nice, but knew. She wasn’t certified to use clippers yet and I was OK with that. She did say she could do his ears and his nails along with the shampoo and blow dry. She didn’t do the ears. She didn’t do the nails after an hour and a half close to two hours. I basically paid $75 for a bath and blow dry. I reached out to them To put in a complaint about it. I was told I would hear back from them within a couple days. Still haven’t heard from them.

**I had a great experience! Saturday Morning appointment.** I scheduled the appointment online, so I arrived knowing exactly what I wanted and was ready to go. When we got there, the staff confirmed my pet’s grooming needs and took a copy of her rabies vaccination paperwork. I was nervous because my bulldog can be a bit of a scaredy-cat, but they assured me she did great. She came out clean, smelling fresh, and in great spirits. I’ll definitely be coming back!

I came in as a new client hoping for a smooth first experience, but unfortunately it was frustrating and a waste of time. The staff did not seem knowledgeable about their own grooming policies. I was given conflicting information about what vet paperwork was required and there was obvious uncertainty among the groomers about what age they can accept new pets. Instead of clearly stating up front that they couldn’t see my pet due to age restrictions, I was left waiting and confused. As a customer, especially a new one, I expect clarity and professionalism. It’s disappointing to see a lack of training or communication on basic company policies. I would have appreciated honesty from the start rather than being strung along with mixed messages. **edit to reply* I understand the need for polic

The groomer was kind and caring to my dog. She let me know about discounted services. I was able to bring him in for a quick nail trim without having to schedule days out.

I am always happy with the end results of Chewy's grooming. Chewy is always happy to go to his Grooming appointment that lets me know he is treated well. The staff at Petco is professional, friendly and they address Chewy the moment he walks through the door; when they are done, he smells good and is dressed to meet pretty girls.