Petco Dog Grooming

This place looks Nice, but the lady that supposed to give my dog a haircut was grabbing him very inappropriate and shaking him. There is not way I will leave my dog with her if she did that in front of me instead of making feel welcome. Very disappointed

Today my wife dropped our Dog Lola for a scheduled 2pm appointment. The Groomer <<Genevieve A >> said that it “will be a long time.” At no time did the groomer <<Genevieve >> indicate that it would be 6.5 hrs before she began the grooming. Our dog was left in a cage for over 6 hours and when my wife showed up at 7:15pm « Genevieve » said that she wasn’t ready and never said that Lola had not even been started on. Take note Petco closes at 9pm. Lola was dropped off at 2PM for an appointment and was not started on until 8’30pm!! When questioned if the dog had urinated in 6.5 hrs , <<Genevieve >> answered that the dog had urinated in her cage. My wife spoke with the store manager at 8:30pm to voice her concerns. When confronted « Genevieve » had an attitude to and gave an excuse that

My yorkie Bruno needs a haircut. The team Petco Dog Grooming was excellent, the girls were so lovely with my niño 🥰

They have terrible customer service. We made an appointment to our dog’s grooming at 8 in the morning. She has a terrible attitude. When I asked how long its gonna take she told me 2 or 3 hours depends on your dogs behave. And she mention she will start now. When I went to pick up my dog ​​at 11 o'clock, she had not even started shaving yet. She only washed and dried my dog ​​for 3 hours, other than that, she kept him in the cage. After telling me that you can come to pick up your dog he is ready at 12 o'clock, she hung up the phone on me. I won't comment on her grooming, you can see the pictures and decide for yourself.

The worst!!!!! You take your pet to shower and they tell you the tag expiration they have has expired when you are there to leave the pet. Then they said I have to go get the tag and take the dog as I can’t email it. I go home with the dog and bring back the tag. Now she looks like she does not even want to take the dog and makes up an excuse that because the dog has a nut on his leg now she would need to shave him completely. She can’t even just bath him because he has a tiny nut in his right leg. This place has no respect for customers that pay their salaries. This is the reason why mobile groomers are the way to go now.