Petco

Grooming 🐾 RIVER is the best groomer I’d ever had!!! We recently moved to Oregon, been to many dog salons/ groomers out of state… none of them could get my girl to look this perfect!!! My dog is a German shepherd + terrier mix and has long coat. Bunch of skin around her neck and when I want her short haired , groomers normally have problems around her face/neck area and my girl ends up with “face-stuck-on-body” look. But River, she just made my girl look fabulous, and it was her first time with my girl!!! My girl is a 10 yrs old senior, but River was wonderful with her :) got her back in 2.5 hours :) I strongly recommend River take care of your pups:):) thank you so much!!! We will be back!!!

This review is specifically about the grooming area. I have taken my pup there twice before to get groomed with no issue. Unfortently, the latest appointment has made me not book another appointment with them. I had booked a cut and a bath for my pup and I specifically asked for her face to be trimmed and paws when talking to the tech on the phone. When arriving the day of the appointment about 10 minutes early, I was told I was too early and to walk around the store for ten minutes for my noon appointment. I felt this was very rude and unnessesary given there wasnt a line or other people waiting. Once 12pm hit I went back to the grooming area only to wait another 15 minutes to be waited on. When I was finally met with a tech she tells me my dog is only scheduled for a bath. We exchnaged w

I called about acquiring an iguana, which they didn’t have, so that was disappointing, but the woman I talked to on the phone, Nichole, was super accommodating and polite. She put me on hold because her manager was ‘busy’ and never actually talked to me, but multiple times she let me know, while ALSO managing the cash register, that she was still waiting for information from said manager and hadn’t forgotten me. And when they didn’t have iguanas she was very apologetic. Nichole is great. The manager no so much.

Terrible. I went in for an exam and rabies shots. They asked if I wanted to do Parvo. I asked how much, was told, and agreed. The vet gave both shots and then said I had to come in in two weeks for the follow up but there’s no additional charge. I returned two weeks later and they said I had to PAY for the second dose too. But it gets even worse, they insisted I had to pay not just for the second dose, but for ANOTHER exam fee. To get the follow up shot that the doctor said was no additional cost. I refused and got it somewhere else. So I’m out 40 something dollars plus all the wasted time and gas. Super dishonest business.

We come here very often and every time, the employees have been incredibly nice and helpful. Except today. My cat recently was diagnosed with kidney disease so I’m in the process of switching her food over. Last week, I came in with her new prescription diet on my phone from the vet with no clue what to do. I didn’t catch the ladies name who helped me but now I wish I would have. I would give her five stars. She not only was able to fulfill my prescription via email, she walked me through my options and ensured I knew what to get based on the prescription. I hadn’t had time to go to Vetco this week to get the RX card so I went in wondering if they’d be able to do whatever process the lady had done for me before. Now as a manager, I understand policy and customer service. I also understand