Massachusetts Animal Medical Center

My dog has been seen by the hospital in the past for an ear infection. The drops they prescribed for her work really well. Last time when I ran out they refilled the drops without her having to be seen. I understand they haven’t seen her in 2 years because I refuse to pay their price for shots, etc. She doesn’t need to be seen. I started the drops and her ear is 90 percent better. I only needed a refill to complete the cycle of drops. They won’t let me get a refill without her being seen. I’m not paying for an office visit for something that is almost cured. Sad that money is more important than trusting the owner and treating an animal.

Do not come to this place. They will find way to up charge you and make recommendations that drive revenue and not what is best for the pets. While the staff is friendly, I spent nearly 2k in two visits for my two dogs for treating an ear infection and getting their shots up to date. I have two dogs and they charge $80 per dog to check them prior to giving the vaccine.... for maybe 5 minutes worth of work. In addition, all of the medicine and shots are much more expensive than an other places (this is easy to look up). Do not throw your money away by going to this place.

I chose this practice when I moved to the area about 6 years ago. My adult cat had developed some sort of disorder that involves chronic vomiting. I brought my cat into this veterinary practice many times over the course of a few years for repeated rounds of testing- blood tests, x-rays, etc. I spent thousands of dollars at this practice and they gave me absolutely no meaningful assistance. Their team failed to narrow down what her chronic issue might be, despite regularly having me come in for testing and enema and blood work. They just told me to put Miralax in her food indefinitely, and sent me on my way to come back anytime that she had a flare up, despite the fact that she clearly has some kind of gastrointestinal issue. Every time I would, I would spend between $800 and $1200 dollar

I am working myself in the field where customer service and responsiveness is a number one priority. Had my appointment scheduled for 2pm today, when I got there I found a beautiful notice taped to the front door(please see photo attached) Snow emergencies do happen but you have to at least call/email your clients to notify about cancellations. Instead, 45 mins of my time wasted and my cat was stressed on his way to and from the clinic, he needed to get attention from the doctor today but got stress instead. Such a disappointment knowing the fact that I’m very loyal customer and has been bringing 2 of my cats to this clinic. Please work on your work ethic and make your customers the number one priority. Thank you

We’ve been coming with our dog and 2 cats for a few years. Definitely pricey (but that may just be MA in general), but worth it for us. You can tell the staff here really cares. They are kind to the animals and explain things thoroughly always offering as many options as possible. We lost our dog last fall and our cat last month and they made everything seamless. The amount of care they showed and the options for remembering your pet was so nice. Afterwards we received cards in the mail that were not just the generic sorry for your loss. Would definitely recommend!