Howl

If you’re in the Hampden area and looking for a pet store, check them out! As a cat owner, I did not specifically look through the selection so can’t say much but just upon walking in most of the items looked like it was for dogs. For cats, they have a small room dedicated and they even had free samples of kibble. They also have a cute kitty named Louis walking around greeting everyone! He was such a sweetheart and I would’ve stayed there petting him all day if I didn’t have brunch reservations. The staff were super friendly and took a moment to chat with us as we loved up with Louis. The pricing here seemed comparable to other stores.

Great selection for my dog food. I feel like they are not missing any products. Fresh, freeze dried and dry kibble all on the shelves. Also plenty of treats. Sales people are friendly and a pleasure.

TLDR: After years of loyal regular large orders, staff rudely dismissed my accessibility issue, were rude about me spending a lot at their store, and pushed me to stop shopping here altogether. I’ve been regularly shopping here for years with very large orders. This year I usually placed the orders online, but then I noticed an issue where some cans are only available to be purchased only “by the case” and not as singles, even though they actually were available as singles in the store. I politely explained the issue and started ordering through the phone to get around it. Then one day, over the phone, a cashier who I’m familiar with was extremely rude to me and told me that no one else is having that online issue. (I was shopping there for so long and didn’t realize the issue until 2 ye

My dog likes to walk me here to buy her a snack. She loves the place and I don't mind the prices. Also love the staff (including the cats).

Hands down the best pet store around! They're so knowledgeable and kind.