Hoegger Supply Co

I would just like to leave a review for these wonderful people to note that most of the low reviews are from 4+ years ago, around about the time the family did experience a terrible hardship. The one review from 7 months ago, if you look at her other reviews, she literally left a 2-star review for a Burger King. AND a McDonald's. So yeah, take that one with a grain of salt. I have known this family personally for many years, and they are just truly wonderful people who would never rip anyone off in a million years. If you have ordered from them, please consider leaving them a nice review to get this unfair score back up where it should be!

I ordered on 6/30 and feel I have been very patient. I began emailing and messaging on the website about 2 weeks after placing the order because I had not received an update at all. I simply asked for an update. If it’s because the items are backordered, that’s fine, I just want to know. I have emailed I think 3 times in total, always including the order number, with no response. I called and spoke to a sweet woman 4 days ago and was told I’d receive a call with an update. I still have not received a call, nor do I have shipping updates, email responses, or products in my hand. I hate to leave a negative review, I always prefer supporting small family operations, but I don’t know how to get a response. I will update this depending on the outcome of my situation.

Ive been ordering from them for years, but this last order was terrible. Took 2 weeks to make my disbud box. I called to cancel the order and she didnt tell them so they shipped the next day. Then when I got it the sides look like fiberboard, the top extended over the opening about 1 inch. Hard to disbud with the lid in the way. Very poor quality this time.

Horrible isn't the word I'd use. I placed an order Dec 20, 24 and am still waiting for a shipping date. I have called 3 times so far and spoke with Grandma who just had a great baby.... all 3 times she said she'd check with the kids and find out the status. Still no word from the kids. It's a 53.00 order but my lord there is no customer service. I want my money back. Obviously I won't be getting the supplies I ordered in time to use this year. Shouldn't be in business if you can't provide the service

I Purchase a kid feeder on Sunday night. Got confirmation and I had my credit card billed right away. Six days later, I had to email and call because the unit had not shipped. There was no communication about why the delay or hey we’re sorry for the delay. Finally got shipped a week later.