Happy Tails Pet Lodge

Love Happy Tails - Walter is an excellent groomer. My dogs don't mind their spa day and seem to look forward to it! All the staff is great and so friendly. We have 2 Westies so not a normal groom; they always look so cute when they are done!

We dropped our 2 dogs off before our Thanksgiving trip to stay at the lodge. The gentleman that received our pets mentioned one of our dogs needed to be updated on her shots. My wife stated that they were up to date and to call Cottonwood Vet to get a record of it. After coming back from our Thanksgiving trip, we picked up our dogs and they stated they gave one of our dogs all updated shots. This was approved by them without calling us before even doing it otherwise we would have stated AGAIN to get the records from Cottonwood. We had to pay for this on top of the lodging. The manager called is back who was very nice but never mentioned a refund but instead offered and free grooming service. What a joke! We wanted our refund and they stated they would talk with the owner. Never heard anyth

I had high hopes bringing my dogs here based on the website and friends' personal experience. To say I was disappointed would be an understatement. When I dropped my dogs off, I was sure they would have a great time as the girl working behind the counter was extremely friendly and helpful and answered all my questions. I had called prior to bringing my dogs in to see if they could collect a stool sample from my female as she's been having some issues and I wanted to get to the bottom of it and figured this would be an easy time to do that. They assured me they could take care of it, and the girl at the front desk even double checked with me to make sure I still wanted to go ahead with it, which I did. I picked them up roughly 6 days later. The front desk staff was not welcoming or polite,

Everything seemed to go smoothly. No bad habits or anxiety from our dog after his overnight stay

They looked well after our two cats! Amazing people