Banfield Pet Hospital

We had the wellness plan which was worth it, and had been going to the Elston location in Chicago for 15 years. They weren’t that great and in the end when we really needed them, they were horrible. We were able to get our 15-year-old Shih Tzu in the same day at this location in Skokie/Niles and were given excellent care by Dr. Leigh. Unfortunately, our dog took a turn for the worst that evening at home and we were seen again the next morning by Dr. Wilensky. She was beyond caring, compassionate and kind. In the end, we had to have our dog put down and Dr. Wilensky and the assistant, Perla made it much easier than this very painful experience could have been. When we get our next dog, we will definitely be driving from the city to this location for our vet needs.

Gave my appointment away to a later time slot before I showed up, and had us wait for an hour in the exam room just to find out that they “had an emergency” which is why they were so behind with our follow up exam results. Their lack of communication caused an unnecessary exhausting anxiety filled appointment experience for my dog. For as much as we pay there every month for their plan, they do a crappy job with customer service. There was plenty staff on hand regardless of an emergency or not to at least update people on waiting times.

I’ve been to the downtown Banfield location and it’s 100% times better and more professional techs. It’s worth the drive! Twice I’ve had my dog come in for a comp examine and when I pick up the vet tech always seems to have the same sassy attitude. I know my dog and what medication he’s on. This individual is hostile and super unprofessional. I asked what the medication we were being sent home with was for and he didn’t offer any explanation just same sassiness as before. I will not be going back here!

Believe the negative reviews about this place. We brought our cat in for an 11:30am slot to get an opinion on his broken nail situation. Our poor cat was stuck waiting THREE HOURS before someone came to update us on what should be done, without even looking at his nail. They jumped straight to surgery as an option. Estimate went from $150 to $350 to suddenly $750 and surgery needed. This place DOES NOT CARE ABOUT YOUR PETS. They are hustling for business and profit with your animals. We took our cat to another location today and simply got anti biotics prescribed and was told our cat did good biting his broken nail off. Wonder how many lawsuits this Banfield place has building up?

First of all, I want to clarify that I told the receptionist that if dental cleaning procedure was dangerous or painful for my dog, I did not want it.. took my little dog (chihuahua) for a dental cleaning and Dr Leigh and Amber Specht removed 9 teeth without my authorization. I went to talked to them at Banfield pet hospital and nobody wanted to take the responsibility for waht they did. I told not to do any type of teeth removal procedure with out my permission.They did not care about it. They are so unprofessional, When I went to talk to them, one of the members rejected giving me the names of the responsables (doctors), therefore I asked the receptionist until she finally ended up giving me these two names "Dr. Leigh and Amber Specht" They hurt him so much, three legs were on pain. He c