Banfield Pet Hospital

My experience at Banfield has been amazing, whenever I need to make an appointment for my dog they are always able to fit me within a day, if not same day. I highly recommend the last receptionist I spoke to, Carla, she was polite and extremely nice when helping me fix an issue with my plan. The staff overall was friendly and welcoming despite my dog being a little nervous.

I just started visiting Banfield for my now ESA fur baby, and love the affordable services. I'm greeted with smiles and my fur baby isn't afraid each time we have an appointment. The staff along with Dr. Pollard are friendly and show compassion and love to my senior fur baby. They also answer any questions and concerns on the health of my small companion support doggy.

I asked for a simple cert of rabies but they never sent the document. Called 3 times and was ignored. In the past few years, the wellness plan includes a membership fee without informing me. The tech always push for extra services and extra medication. A few times, I left with a 300 - 400.00 bill. There was another time, I requested an appt for my dog's comprehesive exam and Daniel answered the phone said its not required. Since I paid of the plan, I scheduled the exam on their website. Def will not be renewing my wellness plan and opt for other options.

I took one of our cats here and Dr. Pollard and Hannah were amazing. They took great care of our cat and were obviously very competent, knowledgeable, and professional. The ladies at the front desk were very friendly as well. We will be back!

Most Banfields are not good so I was not surprised by my experience. I am a first time pet owner and I have an 8 week old puppy. They offered little information and just handed me a packet on the first visit. Second visit was a little better only because the doctor seemed to be in a better mood and there were different technicians this time. Most of the staff lacks a pleasant demeanor and professionalism especially the lady Carla at the front desk. She did not greet me or the other customers and when I asked her a question, she was rude and disrespectful in her response. She should not be working front desk or in any customer facing role. I am rethinking if I should continue to bring my puppy here.