Banfield Pet Hospital

The number of positive reviews about this clinic is wild to me. I would never and will never bring any pet I have to any Banfield location. We got a new puppy and decided on Banfield due to their OWP because it covers the neuter. First, they don’t let you go back with your dog even for a regular checkup. Dropping my puppy off for HOURS for a simple office visit and vaccine is not in the best interest of the animal or pet parent. When the time came to schedule the neuter, I asked for a time frame due to needing to plan my work schedule. They couldn’t give me any guidance, so I took the entire day off. The day of the neuter appointment I was told to drop him off at 8am - fasting. I asked what time you anticipate him being done. The receptionist stated they finish all neuters between 12-1pm.

I can’t say enough wonderful things about the team at Banfield in Rancho Santa Margarita! Every visit, the staff is so kind, caring, and loving with my pets. They truly make us feel welcomed and supported. Dr. Wu is absolutely one of a kind not only an excellent veterinarian but also someone with a warm, compassionate personality. She takes the time to explain things, listens carefully, and you can tell she genuinely loves what she does. I’m so grateful to have such a loving and dedicated team caring for my pets. Highly recommend this Banfield location to anyone looking for exceptional veterinary care! Love Lauren Minnie and Monet 🐈‍⬛🐈

Beware: they will change your in-room appt to drop-off only without notice. Took time off work and lost income for nothing. This is NOT OK to do to your customers.

Ive been bringing my 4-legged companions here to Dr Wu for 30+ years. 5 dogs, 2 cats. She is an exceptional vet and really works WITH you. I appreciate that. The team is great, efficient and committed. You can tell they're happy working there and it translates to exceptional customer service. And that starts from the top. It's definitely a well run practice.

Take great care of our corgi. Very proactive care.