Banfield Pet Hospital

Had an appointment today for this afternoon. Got a call this morning waking me from sleep to find a voice message from Kylie stating that the vet (dr chen?) had called in sick and sorry for the inconvenience and left a number for me to call. Called it immediately, but got a message stating the office was closed and to leave a message. Banfield@ Rancho Cucamonga: the next time you have to cancel because once again the vet "called in sick", have the courtesy to leave a number that someone will actually answer, and perhaps even offer an appointment at another local Banfield for the same day. Instead, the voice message left me with the Rancho number, which was set to automated voice mail due to being "closed", leaving me to look up other Banfield locations and track down phone numbers for ope

Scam!! We took our cat to the vet in November when he started showing signs of illness and was drooling. Initially, the prescribed medication didn't improve his condition. At that time, the vet suggested getting pet insurance, which cost $151. In December, when symptoms persisted, the vet recommended upgrading to a senior care insurance plan for $103, covering biopsy, senior care, and tooth cleaning. Unfortunately, the vet diagnosed our cat with oral cancer and suggested a biopsy costing $400 to confirm the diagnosis. They also recommended tooth cleaning under anesthesia. Since we couldn't afford both, even after upgrading insurance, we requested just the tooth cleaning. However, the vet refused due to our cat’s age. Despite paying for insurance, we felt no real help was provided, only

The vet techs are nice for the most part. I noticed a lot of turn over for past two years and i feel like that’s why the quality has gone down so much. Dr Sesody is never available when needed to see my dogs and I’m always getting the run around with his medications. It’s absolutely ridiculous the lengths and i have to go through for refills of medication that my dog has been on for over a year. She or he (that just shows i don’t even know if the doctor is male or female because they have not been available) never returns calls or questions like ask. The vet techs have to play the middle man to give me info and it’s always a generic answer. I have had some sweet encounters with the vet techs and the front desk and i understand that it’s not their fault but the service here has gone down hi

I cancelled my pet insurance at the beginning of the year so this is on them. I won't go back to Banfield. My wife's dog has gotten mange(old dog but her vet figured it out and I was able to get mine squared away after the fact). So the dogs start itching like mad. I take mine into the vet and they think it's a fungal infection so they give me some stuff for it which doesn't help. My wife took her dog to the vet and they did a skin scraping and found the mite. So I go back to Banfield and ask them for the treatment I need. They are confused and another vet(never ever got the same one here) looked at the file and had questions about the previous treatment. The nurse then informed him that "the other vet didn't know what it was so they just prescribed this" which royally pissed me off bec

The Upland location on Foothill closed, so I made an appointment here for 9 am today for my dog’s suspected ear infection. I get there before 9, go the counter, guy comes out asking if I have a question. I have an appointment. Fine, whatever. He says the doctor called out today. Okay, stuff happens. I ask when they were planning to let the early appointments know. He said “they” (whoever that is) started calling my block at 8:35 am. I didn’t get a call. I ask what number they called. He gives me my husband’s number. Fine, except they didn’t call him, either. After so much crap like this happening lately at a lot of businesses, I have no patience for this anymore. Stuff happens and people cancel, but don’t straight up lie to me about calling. Time wasted.