Banfield Pet Hospital

The staff at Banfield are extremely great, friendly and especially considerant. We have a Staffy/German Shepherd pup who is extremely interested in everything, every second and bless their hearts. They've never once voiced an opinion but their medical recommendations. Its been great going to them and will continue to do so.

Extremely disappointed and heartbroken by the care our kitten received. If I could give ZERO stars I would. We brought our kitten in at 8:00 AM after she got into rat poison a week prior and had already been taken to the emergency vet to have her stomach pumped. She was showing serious symptoms of difficulty walking, labored breathing, and extreme sleepy. We clearly communicated everything that we had been seeing to the staff. They told us she would be monitored throughout the day and undergo a wellness check. At 3:50 PM, we received a call saying she was “perfectly fine” eating, playing, and acting like a normal healthy active kitten. This seemed completely off given the state we brought her in. We arrived at 5:00 PM to pick her up and continued expressing how bizarre this was given wh

We were originally told that we could get an easy cancellation for FREE to our membership, whenever we wanted to end it. Come to find out, they tell us later on that we can’t cancel our membership for FREE unless we make a $500+ payment to them. Now we’ve been stuck paying almost $50 a month for a pet hospital that we don’t trust one bit and won’t ever see again. Horrible communication, unclear test results, and extremely unreliable as a company as well. There’s a reason that former employees of this company have written and posted harsh articles about this place. Take your pet somewhere that they actually care for you, not for corporate greed.

Dr Boone and the staff at Banfield Brannon Crossing has always been exceptional. They have always been caring and prompt when it comes to caring for my animals. I couldn’t imagine taking my animals anywhere else.

Wish google would allow no stars on reviews. With 3 people in line, is it normal customer service to take the person that came in LAST??? Just needed a reprint of my expired prescription. But nope, the person that came in 10 minutes after I did was helped first. The "receptionist" asked if I was there for (a word I could barley hear abov her whisper) & I told her I just need a new script. She didnt acknowledge me after that didnt say okay it will be just a moment. Nothing. Just proceeded to check out the perosn after me. This is why I take all of my animals to Animal Hospital of Nicholasville. They have the most Caring, & Compassionate people.. Avoid taking any animal no matter the breed or type to Banfield.