Banfield Pet Hospital

I started out having a terrible day (it’s my birthday ‘ my baby is hurt) but when I tell you Dr Williams & her nurse Janet were so sweet, smart and truly a blessing to me today. Fendi is feeling much better & we are forever grateful!!

The wait was a bit long, but the doctors, front desk and technicians staff are all very nice. Very thorough, detailed and clear communication and exam. Even with a longer wait (about 30 mins in a room) the environment did not feel chaotic or stressful. I appreciate I was given a referral vs having a doctor attempt a procedure they aren't fully confident with

Banfield has taken care of our cats, Mellow (10 years old) and Marco (1.5 years old) for a few years now and we have been so pleased with their care, compassion, efficiency and kindness. Thank you Banfield in Decatur on Blackmon Drive.

Went here because they had a Free First Exam coupon and money is very tight right now, but my 15 yr old pup was due for a refill of his pain meds for his arthritis. I have worked in the veterinary field for 30 yrs so have seen and heard many things but always give the benefit of the doubt unless proven otherwise. I arrive a bit early for my visit and was put into a room. Trigger gets very anxious, so sat on the floor waiting with him. We waited approx. 30 minutes before dr came in. Had gone over previous records and meds with very sweet vet tech. Dr Williams is very nice but the "exam" lasted maybe 3 minutes. She listened to his heart and that was it...no temp, no checking teeth and gums, did not even check his hips and hind legs, which is what he takes meds for. He was due for rabies vacc

Asked them to do a urine analysis for suspected UTI for my cat. They left him for six hours in his transport backpack to the point where he peed on himself in the bag, and then told me they couldn't do the urine analysis because he was too aggressive. They wanted to do the kind of analysis where they extract straight from his bladder, and we told them we did not want that. If they had put him in a room with a litterbox, he would have peed in it, and they could have analyzed that. Instead, they tried to do the more expensive option anyway, couldn't, and just let him piss himself after keeping him in a bag for six hours. They then gave me a syringe to collect the urine myself, to then bring back to them to analyze, because apparently, they want to charge you to do their job for them.