Banfield Pet Hospital

We love this Banfield location. Marie, Sarah, Dr. Liddell are all so kind, caring and thorough. So glad we have a trusted place to take our three dogs.

I brought my anxious cat here for her an annual and all the vet techs were so gentle and kind to both my cat and I. Dayle was awesome and put all of my worries at ease by educating me. They’re great at their job and I deeply appreciate them.

Banfield bend has gone so far downhill. There is no customer service at the front desk. They will completely ignore you for 15 minutes before helping you, not even a “I’ll be right with you” to acknowledge you as a person. The wellness plans are a joke at this point, they continued to find ways to add items that were not included in the wellness plan to upsell and get more money. My last visit was terrible. Dropped my pet off at 7am for a dental cleaning, by 4pm had not been informed of any progress. I called 3 times and no one even picked up the phone. I waited another 10 minutes and called again before someone finally picked up and told me my dog would not be ready until 530pm. I showed up and watched why 2 people helped one couple with their dog checkout and was not acknowledged for 10

My dog loves them and they provide him with the best care. My only complaint is some simple administrative issues that I know they are working on and will get right. I highly recommend them because they truly care about your pets. I especially appreciate their pet care insurance program which has saved us thousands! Happy little fur babies!

We actually didn't look up reviews beforehand, and I'm kinda glad we didn't. Not sure I would've taken our cat to this vet had I seen the negative sentiment surrounding this place. We had a very good experience with them. This was our one and a half year old cat's first time being to a vet in a year. It started poor, we had to wait about fourty minutes before we were seen by the vet. Once the vet entered and we had to get our cat out of his carrier, he started having a major panic, something we did not predict nor had seen before at previous visits. He has become more particular as he has grown, and I think the foreign environment and loud dog sounds really had him on edge, something that would've happened at any animal clinic. The vet and the vet tech handled his melt down super well. T