Veterinary Emergency + Referral Center of Hawaii

When our Bunny girl got sick, I was too worried to wait for the appointment she had the next morning, and brought her to VERC. The staff at VERC all treated Bunny with such compassion and care, and I felt safe leaving her in their hands for treatment. Her rapid decrease was sudden, confusing, and one of the hardest times of our lives. However, Bunny's doctor was amazing. She kept us very informed while she was staying at the hospital, and helped talk me and my husband through about our options, being honest and open about what each option would look like while still being compassionate, all of which was truly what I needed in that moment. I made the impossible choice to let her go, and the staff at VERC made it as smooth and comfortable as it could be. We were allowed as much time as we n

My service dog went in after an attack by a pitbull at Punawai . This is what happened . The vet saw him . Brought her out . I noticed one of my bags went missing in the vets office . Her things and their food was in there . When the police came to take the theft report . The doctor took Lia back into the exam room . It took me some time to find out why . He didn’t want to answer any questions so he hid with my injured dog and when she came out she looked fine but a few days later . I find an open wound on the back of her neck . There were 2 staff members that saw me bring the bag in . All of a sudden . They forget . She said , no charge and I wondered why . They didn’t keep the code and do anything . The vet’s code is the animal comes first but to them . It’s money . I told them my brothe

My ten year old Pomeranian suddenly could not stand or walk because the left side of his body seemed paralyzed. We first visited our regular vet who told us to watch him and if things got worse, to take him to VERC. We were very concerned so called VERC and were told we should bring our dog down right away. Throughout our experience with VERC, the entire staff was very knowledgeable and extremely caring. They understood that we were emotionally stressed and did everything they could to comfort and reassure us. They took time to thoroughly explain the diagnosis and answered all concerns. Every person we dealt with was very caring and knowledgeable. They allowed us to come down to the facility and spend as much time as we needed with our dog. We were never rushed or treated rudely. In fac

I am positive that this review will not do this facility justice. I can not express enough how grateful I am for VERC. Not only did they take excellent care of our sweet (but sometimes naughty) Ester but they were kind and caring toward this helicopter dog mom. From the front desk, to the techs, to the doctors...every person was compassionate, patient and informative. They were absolutely incredible. An extra shout out to the tech, Abby, who took the time to understand Ester's previous trauma and figure out the best way to treat her ~ so grateful.

Every visit has lowered our level of anxiety (worry for our fur baby). We feel genuine aloha and concern from the entire staff. Even more, our Annabelle's comfort with the staff is apparent. We are forever grateful.