Vetco Vaccination Clinic

Absolutely ridiculous, I had an appointment waited 25 minutes to even be greeted and was told the system was down then waited I was line for 45mins before finally giving up thrre were still 3 people in front of us it would've taken wayyy too long. We're just standing there in the aisle no chairs or waiting room they're doing the stuff in the back corner of the store. Like in an aisle next to cat litter and stuff. No chairs to sit in while I wait for an eternity. No communication from the staff that they're behind schedule no care or anything from them. I left, will never return, all of the expletives i can think of ran thru my head from this terrible experience. Thanks for nothing petco

Last time I ever going to be here . These people have no sense of customer service. Rude unprofessional. Was waiting for 50 min standing after checkin on time and they were just talking and wasting time . I saw one lady drop the injections on the floor and putting back on the shelf without throwing them back.

I was extremely disappointed by how inept the staff was at handling pets. When your profession requires you to be skilled with providing care to pets, you should be able to adequately administer that care within reasonable means. We had a muzzle on our dog as a precautionary action and they acted as if they could not offer him vaccines or bloodwork because they thought he would be too aggressive. He growled a bit, but never once moved his head to antagonize anyone. They said that they feared he would thrash, which he did not and they refused to even attempt to complete his bloodwork due to this. He's a dog and does not enjoy strangers touching him, which is fairly common. He did not pose any threat or even attempt to behave aggressively despite the "under his breath" growl. They also state

The check in process, the majority of the staff and the cost were all great! The only thing that really got me is the fact the vet continued to tell me she didn’t like prong collars after she could tell I was visibly uncomfortable. She was genuinely upset my pup was wearing one. We have seen nothing but great success from both of our dogs wearing one. Also our highly skilled trainer recommended them to us.

Horrible customer service. I have a valid, current prescription for Simperica Trio. I found for less $$ elsewhere. I am now on day12 of waiting for vetco approval - they have a 5 day turn around expectation. I have called numerous times and the company requesting approval has called and faxed multiple times. Each time vetco gives a different rude, condescending answer. Last "advice" I got was to go into a physical store and cause a scene as they will get to my order when they get to it. No wonder you have lost so many customers, add me to the list! You just want to milk people out of more $$.