Vetco Total Care Animal Hospital

I had appointment at 7:00pm. I reached little late. I think they dont take it easily. The doctor’s assistant (guy) has no idea how to hold the cat while giving shots. and refused to give him shots. They are pulling out a lot of fur and making my cat angry by causing pain and then refusing to give him shots! My cat was very calm. My cat has become very scared after this incident. I will take them seriously to see if anything happens to my cat. For now Good Bye

My visit to Vetco today was extremely disappointing. I arrived at 7:58 AM for my 8:00 AM appointment, but the doors didn’t open until around 8:10 AM. When we finally went inside, the staff were still taking off their coats and settling in, and even though I greeted them, no one acknowledged me. This was only my second time at this vet, and as a first-time dog owner, I am still learning and often unsure about what everything means. From the beginning, a woman named Frankie at the front desk was unwelcoming, harsh, and not helpful at all. My dog is anxious, and when I was weighing her, Frankie just stood there watching while I struggled to keep her still on the scale, offering no assistance. What made it more frustrating was seeing her immediately be friendly, patient, and helpful with anot

Extremely friendly staff. Roe at the front desk was so sweet and inviting as soon as I walked in I felt comfortable. I wish I remembered the medical assistant’s name but she had glasses and tattoos and she was also very kind and sweet. Dr. Cimetta was also very friendly and reassuring. They all gave my kitten so much love. My kitten is my first pet as an adult and this was my first time visiting any veterinary office besides a mobile clinic and it was a great experience all together. I would definitely return!

Went there for an emergency exam for my baby cat since she had been experiencing digestive problems. The vet tech who was supposed to help us had a lack of empathy and welcoming to my baby cat. Asked for her name, and she said not to worry about it. She had short hair with pink highlights and big build. I explained to her our situation and told her the kitty was still a baby and she was really scared. The lady laughed only... She knew my cat was scared and still forced her to take the exam fast by grabbing her by her back, not the neck. When her little neck cracked, I was so nervous, too. The doctor eventually came into the room, and she proceeded to do a rectum exam.. I understand the cats can feel discomfort and may be hurt during this procedure, but my baby cat was bleeding and screamin

On June 25, 2025, I arrived on time for my 9:30–10:00 AM vet appointment and was checked in and placed in Room 4 at the vetco in Baldwin. My dog’s weight was taken and the visit had clearly started, but nearly an hour later I was suddenly told I couldn’t be seen because the doctor wasn’t in. She also claims I didn’t confirm my appointment an hour after she checked me in already. I was never informed of this when I arrived, and the staff had already begun the appointment process. Franky H. gave multiple conflicting explanations and made several statements that didn’t add up. She refused to give her full name and dismissed my concerns. The entire experience was disorganized and felt dishonest. Franky H. Is extremely unprofessional and deceitful.