VCA Northwood Animal Hospital

Came in on a deal with a cat I found outside. They provided a free flea treatment for her new pet visit. I would say it’s pricey. I didn’t choose to go with them for her continued care for that reason. However they are completely transparent about their pricing, and estimates. No surprises. So if you can afford it, I’d suggest it. She lives with her family, and is healthy now. Photo below.

I called Northwood this morning at 7:59 AM and spoke to Angel. She was unpleasant from the beginning and got nice nasty with me after about 30 seconds. I’ve been a patient of Dr. Bruce for many years and have taken all my pets there. My dog has hurt his front leg and can barely walk and is hopping on 3 legs now. She refused to give me an appointment at all. When I expressed frustration towards the office that every time one of my pets is sick or hurt I can’t ever get an appointment and they are always booked out for weeks/even months at a time she got very defensive and hung up on me! Angel’s name is not in any way an indicator of her demeanour. Unfortunately I won’t be going back. Despite having spent 10’s of thousands of dollars there in the last few years I won’t be disrespected or allo

Brought my dog here a few times over the course of 2 weeks because they continued to be the only vet in the area with availability, which in hindsight is probably a good indication of the service we received. Our concerns were brushed off time and time again as just symptomatic issues and we were told it would just take time for recovery. We saw Dr. Garcia on a Friday where our concerns were once again brushed off. Our 6 year old dog died in our car while being taken to medvet on sunday. I understand that vets don’t get it right 100% of the time, but to continuously brush off concerns and have the dog pass 2 days later is heartbreaking and at such a young age, the symptoms she was experiencing should have been taken seriously.

Very straight forward and understanding I came here for a second opinion which I got and they explained it all clearly so I could make an educated decision for my dog of 14 years. They WERE NOT like another place Urbana Veterinary Clinic that was allowing my pet to suffer while they milked me for money. These guys did a great job and like I said we’re right to the point without pushing an agenda.

Had such a great first experience here! After my last two veterinarians retired I have been looking for a new place to go and I've found it! Thank you VCA team 💛