The Pets' Home

Bait and switch at its finest. I've had my dogs there twice, which is two times too many. I should have learned my lesson the first time when I was quoted one price and paid another 2 days later at pick-up. This time, I asked for one night and a bath/cut, quoted at $325 and charged $576. My directions were to cut the dogs as short as the groomer was comfortable with, knowing that my Australian Shepherds are double coat dogs and every groomer I've taken them too refuses to go any shorter than 2". They shaved my dogs down to the skin, and then sent a picture asking if they took off enough....as if I'm able to say "please put some back on". They fought with me every step of the way and lie about their service and pricing. I'd be amazed if they were actually licensed to groom dogs. They are r

We’ve been bringing our 1- year-old German Shepherd to Pets Home in Oswego for about a year now, and we couldn’t be happier with the experience. From the very start, the entire team has been absolutely wonderful. Laura, the owner, is fantastic- so caring and attentive-and the rest of the staff are equally amazing. The facility is always spotless and well maintained, and I really appreciate how much thought they put into keeping it clean and safe. Our pup absolutely loves his time there, especially splashing around in the kiddie pools! It’s clear he’s not just being watched-he’s being cared for and loved. Whether it’s daycare or boarding, everything runs smoothly and I always feel confident leaving him in their hands.The Pets Home has truly become a second home for our dog, and I highly rec

Oak and Olive love it here. We travel and need daycare often and if they can't go with Grandma and Grandpa they come here. I have never picked up my dogs from two days at a kennel without needing a bath. This place is so clean my pups came back smelling as fresh as they did going in! We do daycare and boarding with them. We are so happy to have found Laura and John! They take such good care of our dogs! Nikolai is awesome too! He works with Oak reinforcing the tricks and training he knows.

my dog absolutely loves coming to the pet’s home for both daycare and boarding! the staff here is amazing! they update me constantly via report cards, texts, pictures, etc. when my dog stays overnight. everyone is incredibly kind and helpful. my dog always comes home really happy and tired (in a good way :))

We have 2 standard poodles and had to go out of state for 3 days. We had always had someone watch them in our home but no one was available. We had driven by The Pets Home and decided to stop in and talk to them. Felt very comfortable with the cleanliness and friendly staff! We received a daily Report card on how they were doing who they played with if they ate and everything a pet parent would want to know when they’re away from their dogs. The owners and staff treat the dogs like they are their own! I don’t think my dogs wanted to leave when we picked them up! Thank you so much for taking such good care of Abbey and Oliver! Cyndi S.