Sutton Animal Hospital

I’m sharing this review based on a negative experience that left me uncomfortable with the overall environment at Sutton Animal Hospital. While the facility itself may appear professional, the internal culture tells a different story. Much of the staff interaction I witnessed felt discouraging rather than supportive. Mistakes were met with condescension and criticism instead of guidance or constructive feedback. Rather than fostering teamwork and growth, the tone often felt dismissive and demeaning. Additionally, the way some doctors treated their assistants was troubling. Assistants appeared overworked and undervalued, spoken to more like subordinates than respected members of a medical team. This type of environment can take a toll on staff morale and, ultimately, affect the quality of

I visited this clinic with my kitten not long after moving into the neighborhood because I wanted to explore a possible new vet. The space is pleasant and most of the staff members are friendly, with the exception of a few. Even so, the place gave me the sense that money matters more to them than the animals themselves, especially when it comes to Dr. Kent Miller. She came across as somewhat cold. The office manager also seemed angry and unpleasant. I’d honestly suggest looking for a vet who shows more genuine care for your pet’s well being rather than focusing on dollar signs.

I needed to handle a semi-complex case with moving my cats, and the staff and doctors here could not have been more knowledgeable. They handled every perfectly, understood all of the required paperwork, had great attention to details, and were very responsive to my various different questions and requests. My cats have been coming here for years. The facility is modern, the doctors are top-notch, and everyone on the staff is friendly and attentive. I would 100% recommend this practice.

Our dog was a patient at this practice when we lived in Manhattan. He always loved coming here. We moved out of state last year and found a new vet and our sweet dog was recently diagnosed with a cancerous lump. We needed quick help from Sutton Animal Hospital to help write a short note clarifying our dog's medical history for our insurance company prior to an urgent next day surgery. I was really taken aback by how callous and cold the receptionist, Julia, was regarding this urgent request. She was more concerned about their "48 hour documentation policy" than helping a former patient during a difficult time. She pretty much just snottily informed us this was not their problem and hung up. About four days after we made the request, they sent us a note, but it was not what we had asked fo

I cannot say enough good things about Sutton Animal Hopsital and Dr. Primason. As a first time single dog mom, they answered every question I had with detail and care and we're always a quick phone call away. The whole staff is amazing, caring, pays attention, and is so loving to my dog. Could not recommend enough