Ruff Cuts Grooming Salon, LLC

If I could give them a -10, I would. Dropped my 12 lb puppy off at 12:45 for a 1 PM appointment. When I called close to 5 PM, his cut hadn't started. I had to have him picked up because no one could get there after 6 PM. I was then told that if I had left him until 6:30 he would have been finished. So a little dog with a scheduled appointment would need to sit there for over five hours? If that's how their scheduling works customers should be told that upfront instead of wasting people's time. The attitude when I called you o ask if he got everything in the package they charged for was nasty and completely unprofessional. If you didn't give everything in a package, you shouldn't charge for everything in the package. Honestly, I'm glad I picked him up. My dog shakes and cries every time w

My dog hasn’t been groom in years(because of his poor behavior) Although I had to medicate him before his grooming , I felt at ease leaving him. They did a wonderful job and the price was very reasonable. I have already booked for his 6 weeks return. Would definitely recommend 10/10.

Number one, I’m very big on customer service and I tried Ruff Cuts for the first time today. My appointment was at 10:30. When I arrived, the groomer that I was scheduled with wasn’t there. I got there about 10 minutes early so no problem. I explained to another groomer the type of cut I wanted. I specifically asked that the body be cut low but not bald and not a lot off the face. She actually helped me determine the type of cut and said that she would let Tiffany know. I was told that I would receive a call once Chloe was ready. 3:30 rolls around and I call them. I’m told that she called but I’m like no she didn’t I don’t have any calls or voicemails. I get there & the body is fine but a ton off the face is gone. Face is so skinny and Tiffany isn’t there. I let them know that is not what

$170 for a goldendoodle hair cut & its not even a good cut. He was $170 because it's considered I won't be back here, so chaotic inside and it's not a good cut. I am really disappointed. When I got in the cry I cried because it's so ugly, uneven and patchy. During pick up I had to ask the groomer to cut the hair on his testicals because it wasn’t cut. I also pointed out places on his face where it was uneven and the groomer brushed it, so to all blended and I couldn’t tell where it was uneven now to show him again. These pictures were taken in the car after picking him up.

Very disappointed droppedTeddy off at 1145 for Jazmyne was told she'll be in between 12-1 when I had a 12 pm appt I come back at 230 for teddy to only be bathed waiting in the cage to finish being groomed told by the owner it would be a couple more hours before she got to teddy because she already had 4 other 12 noon appts what I dont get is you know it takes time to groom so why book 4 appts at the same time so you wont have that client pet all day long so needless to say I still paid $25 for a wash i could've done for free and have my teddy looking crazy own my own....