PetSmart

San Antonio, TX · Pet supply store

Rating
4.2/5
★★★★☆ 4.2
Reviews
20
Rank in San Antonio
#182
of 435 veterinary practices
City Percentile
20%
rating percentile
Address
PetSmart, 5435 TX-1604 Loop, San Antonio, TX 78253
Phone
(210) 520-4195
Website
www.petsmart.com/stores/us/tx/san-antonio-store1396.html?utm_source=google&utm_medium=organic&utm_campaign=google-my-business
Status
Closed · Opens 9 AM

PetSmart is a veterinary practice located in San Antonio, TX. It is one of 435 veterinary practices listed in San Antonio. Its 4.2-star rating is slightly below the San Antonio city average of 4.5 stars. There are 10 photos associated with this location.

About PetSmart

PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians,... More

Hours

Saturday9 AM–9 PM

Customer Reviews

★★★★☆ 4.0 Alicia Rivas · Jan 2026

The store is very clean and my dog loved strolling around and smelling everything. The staff wasn’t very friendly - didn’t even acknowledge my dog - but other than that it was a good visit.

★☆☆☆☆ 1.0 susan Ham · Mar 2026

I took my little dog for grooming and it was not a good experience. First, they charged for express service but he did not receive express service. He was there close to 4 hrs. When he got home, I noticed that his eye was injured. He could not keep one eye open. Worse thing, the groomer never informed me that he was injured during grooming. His cut was uneven and he did not look like he had a close to hundred dollar hair cut. I will not return to this location for a grooming session.

★★★★★ 5.0 Jessica Cash · Jan 2026

It’s your one stops shop for your pets. They have a lot of variety of pet supplies . Staff are very professional and willing to go the extra mile for the customer would highly recommend this PetSmart. All staff deserve a Raise and a pizza Party for a job well done.

★☆☆☆☆ 1.0 Kelly James · Feb 2026

I been taking my dog here with no issues, and then today I took her in there. They said there was a note she growled at him when they was going to do her toenails, so they said if she growled at them, they wouldn't do them, but the price would be the same for the haircut and trim and all. I could understand if there was not going to charge me for it , but to not do it in charge me for it is not cool the\nY lost the regular customer will not be going back

★☆☆☆☆ 1.0 dora garcia · Jan 2026

I brought my four dogs to this PetSmart for grooming, and unfortunately the experience was very disappointing. The grooming itself was ok, but the customer service from the staff was extremely poor. The employees were dismissive, unhelpful, and lacked basic courtesy when asking questions and dropping off my dogs. As a paying customer, especially one bringing in four pets, I expected professionalism and respect. I won’t be returning to this location unless there’s a major improvement in how customers are treated.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Pet supply store

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This listing is informational. Contact the business directly to verify credentials, services, and availability.