PetSmart

I’m disappointed regarding my recent experience with PetSmart, specifically concerning a training class I had scheduled. I had made an appointment for a basic training class weeks in advance, set to begin on January 7, 2026. In preparation, I rearranged my work schedule at both of my jobs and even hired additional help to transport my son to his practices so that I could attend the class with my puppy. Upon my arrival at the Newport News store on the scheduled date, I found myself bewildered when the staff appeared confused about my appointment. After waiting for approximately 10-15 minutes, I was informed that the class had been canceled and was rescheduled for the following Wednesday. I was further troubled to hear that I should have received a call regarding this cancellation, which n

DO NOT PURSUE DOG TRAINING HERE. Poor professionalism with no true commitment to dog training or responsible and loving dog ownership. Kathleen Drude removed me from beginning trainer today (2/21/26). 1) She should have talked with me at end of class, not causing disruption during class. 2) A conversation should have taken place with her talking with me NOT at me. Instead, she walked to the register and processed a refund with no conversation with me; she simply exited the training area and ordered me to follow her. 3) Alleged that I am abusive. Untrue. My dog is learning me; I am learning her. We have built trust in only 3 weeks--which is the amount of time that I have had her. I have over 50 years experience with German Shepherds/Rottweilers/mix); this is my 5th rescue. My new dog and I

Do not come to this store with any last minute prescription food needs. They do not accept non-paper prescriptions, even if it is emailed straight from the vet. The older lady (cashier) that seems to always be there, takes joy in denying you the food your pets need and lacks basic empathy. I did not catch her name, but she should not be working in customer service, let alone at a pet store. Management should ashamed of themselves, as I’m sure multiple of these bad reviews are about the same terrible woman.

I have been coming to this grooming salon at PetSmart in Newport News for over a year now, with hit or miss interactions until just recently. After walking in to get my dog's nails trimmed, I discovered Michael A (Mike) and he has been an absolute godsend! Completely changed my perspective on this location! I have never received a hands-on report assessment (report card) after having my dog there for bathing until our visit with Mike! It included a complete breakdown of everything he did and every product used, and even how many free kisses he received! He shows genuine care and compassion for my dog, even more so than most vets I have been to. It's rare to have an amazing interaction anymore that's worth sharing, but this PetSmart location truly has an amazing individual!

Pictures with Santa! The 2 women were so good with our 3 dogs, I wish I had gotten their names! Santa was amazing too & so patient. Merry Christmas! Love, Finnegan, Chloe & Bella ❤️