PetSmart

I usually have a pretty good experience with most PetSmart locations. Still, today I was dealing with an emergency pet situation, and my vet directed me to Pet Smart to ask about getting a prescription food and if/how they work a situation like that. I called to inquire and got placed on hold for an associate, where I kept hearing the tag line " Pet Smart, where we'll do anything for your pet," except being able to answer the phone. I've tried several times over the past hour with no luck getting an associate to answer my call so I could ask my question. Crossing my fingers, I hope to have better luck with Cal Ranch or some other location.

They're usually pretty great and they have some great staff, I do feel like lately they've been pretty bad at restocking the live food on time, specifically the fruit flies. It would also be nice if they had a bigger variety of aquatic plants, but since they've been pretty good in the past I leave four stars :)

Usually I have no problems, but today I dealt with a pretty frustrating situation and the reason I was so frustrated was because of the employee who I spoke with both times on the phone. I got a call at around 8:30am about my order that was supposed to be a delivery order. The girl called to tell me it was ready for me to pickup. I explained to her that I had ordered it for delivery. She didn’t try to help me figure it out, just kept saying it was a pickup order. I didn’t have time to figure it out with her at that moment so I said I would look into it and call back. I check again and again I can see it’s a delivery. So I call back to confirm and see if there was a mixup. Again same girl answers, repeats the same process and is acting annoyed with me. She has now told me that it’s a picku

Terrible customer service. Picking out fish with my kids and employee is just watching us. As soon as the clock hits 8:45 pm she says “just so you know we stop selling fish at 8:45, so sorry”. Says she can’t help us because she has other stuff to do and wants to leave work asap.

They were very helpful. I watched the employee helpful customers in front of me and she was so friendly, professional and efficient. I was impressed by this. When I went to the register to pay she greeted me kindly and helped me with all of my needs quickly. I'll will continue to use this Petsmart.