PetSmart

My children and I walked into the store around 6:30 p.m. There were several people at the register. When we started walking down an aisle, the cashier spoke while checking customers out. We were looking at the fish, and I briefly walked away to look at a different pet. When I made it by the lizards, I noticed the employee who had been doing trash had left the area where she was when we entered and was staring at me. I didn’t think much of it at the time. I didn’t see the pet I was looking for, so I turned back toward my children, who were on the opposite end of the aisle near the fish. A woman was speaking to them. She turned and walked away, and my children immediately ran to me, saying we needed to leave the store. Confused, I asked why. They told me the woman said that as we entered t

I scheduled a bath for my long hair Chihuahua and to have her nails redone because they weren't done right a couple weeks ago. They quoted me $27.50. When I picked her up, she had a full trim and her tail was trimmed way too much. I specifically said I liked her long hair and not to trim. I reiterated that I only wanted a bath and her nails redone. They charged me more than double what I was quoted. They charged me for work that I did not ask for. I will not be going back.

I am writing this review to call awareness to a situation that occurred with nieces on yesterday. I am appalled that my tween nieces were profiled by the cashier to a point where another customer felt compelled to reach out to them. Targeting anyone is not ok. This experience will have long term effects on them, my nieces were afraid to a point that they immediately wanted to leave the store. They are not experienced in fighting for themselves. Thankfully, we are here for support. PetSmart, pay good attention to those who represent you.

Elizabeth is the sweetest. She is wonderful with my babies. She is very knowledgeable and helpful with any questions I have. She is patient with them and they love seeing her. She always has my babies coming out looking good and smelling good. Keep up the good work.

went in today to look at fish. could not get anyone to help us. staff too busy dealilng with a bunch of kids on field trip that were NOT BUYING anything!! Dead fish in alot of tanks. went to Petco. they will get our money. They just lost a a big amount of money today obv they just dont care.