PetSmart

Wonderful store, always clean and well stocked. I was in the store this evening, later than i normally shop, I usually don't shop places close to closing time, but it was a bit of an emergency tonight. The two young ladies in the store were so kind and helpful. They helped me find exactly what I needed. They were so nice, and I appreciate it so much.

Very kind employees, great fish section. Thanks Scarlett for helping with my betta set up a bit ago. I also enjoy saying hi to the adaptable cats, there's usually a good handful in there.

We ONLY shop at Petsmart, b/c of their consistent & friendly, helpful customer service! Shout-out to Kasper at Malphrus Rd. location, last night. She helped extensively in our decision to upgrade our all-natural cat food, to better suit our boy. Kasper also recommended your highest-grade Stainless Steel drinking water fountain (lots of great features!), we are changing out to- we like yours much better & worth 50% price increase, from our current “Kitty Spout”. The price of the filters are very customer-friendly & savings are substantial vs. “Kitty Spout” (that’s where they get ya! 😉). We will purchase yours, as soon as new supply, arrives. Thank you, Kasper- we look forward to seeing you again, next time! 🥰 Very Fondly, Holly Hoover Dwyer

Ordered curbside, went to pick it up and parked in one of the two curbside spots. The woman who brought out my ordered complained about me parking next to another car, one that was also parked in curbside. She then gave attitude about how I should have pulled up to the door because it is raining and they do not do curbside in rain... the rain? A few drops on my windshield. Nowhere on the app I used to check in or online does it say that. But your employees should not be vocally complaining about having to do their jobs. This woman vocally stated "you're really going to make me squeeze in there with this" because I was parked in a spot designated for curbside. It is not my fault the car next to me was also parked in curbside. Better customer service is needed. I just said thank you and left

Always enjoy taking Handsome Sammy to PetSmart. Finishing up training sessions soon. The sessions would have been easier if I were trained prior to picking up Handsome Sammy. All the idiotic things I taught my little man had to be undone, then trained correctly. My boy is bearing the brunt, but having a good time with a great trainer. After the weekly session ends, we head a couple of aisles over for Handsome Sammy to watch the birds. Select a few snacks, and 99% of the time, Handsome Sammy is enjoying himself so much that I am cleaning up urine. Not so enjoyable. No doubt that we shall return and I would expect this week.