PetQuest Spa & Hotel

Scooby started at PetQuest today, and I couldn’t be happier with how his first day went! The staff was incredibly kind and attentive — Daniel even sent me a detailed update during the day to let me know how Scooby was settling in. He started out a little nervous, but they handled him so gently and gave him the time he needed to get comfortable. Before long, he was playing nonstop with a new puppy friend (Akeyla!), and by the time I picked him up he was completely worn out in the best way. The team clearly cares about the dogs and puts a lot of effort into making sure each one has a positive experience. The photos they sent throughout the day were such a sweet touch, too. Scooby had a great first day, and we’re so relieved and grateful to have found a place where he can feel safe, happy,

1st time bringing my dogs to be groomed. Personnel friendly and accommodating. Grooming was acceptable. Not inexpensive but within the norm. But the stench I encountered when I picked them up did me in. My dogs certainly didn't come out with that spa smell. It was so bad that I had to immediately wash everything including the dogs when I got home. No kidding. I never smelled anything at any dog facility like I did there. 1st impression; an unacceptable really dirty facility. 1st impressions count! I'm still reeling from the smell. In all the years of taking my dogs for grooming I never encountered such stench. This facility looks nothing like the pristine pics on their website!

My pups looked fantastic after their grooming session. They seemed happy with themselves too!!!

Boarding - We thought we'd try a new place because of its rating and not sure what's going on here, but we won't be back. Our dogs were less than thrilled being left there and one loves everything & the other loves everyone- so its telling. Upon pickup and didn't notice until we got home, the dogs collars were switched & it's very noticeable size difference between the two.girls. We didn't have the girls groomed so it doesn't make sense...even if they had, it's clearly choking the bigger dog and falling off the skinnier dog. This is not OK to be that negligent on a simple collar - if you didn't know- (2 fingers under the collar is the correct size).

We have brought our two Black Russian Terriers to PetQuest on numerous occasions. This last visit was the best ever! They came home looking great! They are always happy to get groomed. When we have taken too long for them to be groomed we get back labradors sometimes 😂😂