Petco

This is an update. Mickey died today when I spoke to Annie in the Supervising department, she said that she sent us a check for the $170 that we paid when we got the shots so they’ve admitted by refunding our money that they made a mistake however we also took him for emergency care which was $700 and they can’t pay for that until we get a veterinarian to Say that Their shots caused his death . We’ve had the Blood sent out to show and some tissue from his nose We will find out and Annie said they would reimburse me for all the bills we experienced. Petco in Virginia Beach murdered our pure bread cocker spaniel. They gave him the rabies, and several other vaccines at the same time. They did not know how to weigh the dog so they gave him a dosage of a bigger dog. This poisoned our puppy

This online experience was terrible!!!!! Made a purchase online kept waiting for the products to be available. Only to find out they flagged my order and there was going to be a 3day hold on the order. No one could explain the reason behind it. They wanted me to call another department after the employees in the store could not help. They put me on the phone with one department, that department tried to get me to call another department. I just cancelled my order. And went to the competitor.

If I could give zero stars I would...this Petco used to be so neat,clean, organized and superior service. Obviously when Steph and Mike left this place everything just went horribly south.... almost absolutely nothing was priced, almost nothing was in the correct place, the clearance dump bins were not even priced, the aisles are all overcrowded and I was barely able to fit down main aisles, front is full of Legos and children's toys!?!? Really Petco?? Unable to keep pets toys priced and organized at all in the store but Legos and kids toys are priced and organized... that's the only place it was priced kids toys!?!?!?! Things that are actually priced are priced incorrectly and good luck finding what you need or really getting help. Make sure you check expiration dates before you buy anyt

Serenity in the animal department was very knowledgeable and kind while helping me pick out everything for my new baby corn snake! Great customer service 👌

I recently relocated from Europe to the US, and I am utterly appalled by Petco's grooming policy regarding rabies vaccinations. Last Thursday, I brought my dog, Sismik, for grooming at the Princess Anne, Virginia Beach store. I presented her official European Pet Passport, which clearly shows her rabies vaccination is valid until September 2028. This document is accepted for international travel (she just flew from France!), for her City of Virginia Beach license, and would be valid for any US veterinary procedure or hospitalization. My other dog is in the exact same situation. Despite this, the Petco employee declared her official, internationally recognized document "not valid" and stated that for future appointments, I'd need a "US vaccine." It is beyond comprehension that a vaccina