Petco

I take my little Pupper to PetCo in Sanford, NC. It is clean, very well organized, the shelves are kept stocked and the employees are fantastic people. My only complaint is with Corporate! I have Vital Care for my little girl Pupper, but it's NOT recognized in the PetCo app. As a result prices are not reflected appropriately for having Vital Care and I can NOT make routine nail trim and teeth brushing appointments thru the app. I either have to make an appointment for a full groom with a bath at full price or not make an appointment thru the app. I HATE THIS!!!! I have talked to Customer Service about this extensively, but they act like it's no big deal and give me the run around! I think ALL Corporate members and ALL Customer Service reps need to either be extensively retrained and held

It brings me nothing but joy to see how much my dog is loved at this location. Summer does a phenomenal job on my golden doodle. The grooming staff is just amazing all around and I recommend this location to others ALL THE TIME.

Large selection.. but asked an associate for help with finding the best dog food for our puppy as she’s seemed to developed an allergy to the food we originally chose. The employee told me they really didn’t know what to recommend, and that they weren’t familiar with any of the brands I was looking at. I ended up spending 30 minutes comparing brands and reading ingredients to decide what may be best for us. Felt dismissed when I was requesting help. Expected employees to be a bit more helpful/knowledgeable on products they offer for sale in their store.

Wonderful pet store! Saint received a new sweater for the storm coming up on sale too!

One of the employees, Gary I think was his name refused to sell my disabled father a fish because he couldn’t take good care of it. Who cares if it will die, it’s a $5 fish and it would have made my (fully in a wheelchair) disabled father happy. I couldn’t believe it. Usually people there are so nice but I will NOT be returning.