Petco

My almost 2y, adopted “rescue” boy went into his first pet store. He was so excited, he didn’t want any toys nor treats. He loved watching the rats, and now wants parakeets from Santa. I went to buy a dog mat. Sadly, however, there was very little choice, and then stock, on the shelves. Only XXL and XXS mats were available, and only in one color.

The store was clean and well organized, with things conviently placed and easy to find. The employees were engaging, friendly, polite and knowledgeable. I was very happy with my shopping, experience Especially, Kendra who deserves a special shout-out for taking care of me promptly and efficiently. It is obvious that ajosh cares very much for the store's inventory and the animals. 😊 10/10 Service and friendliness, would recommend.

Fantastic service! The girls loved on my puppy and gave me coupons for her upcoming needs. They told me about the savings programs and the benefits of them. The store was very clean and organized. I like shopping at Petco but this is now my favorite location!

Sold me a bark collar that was opened with the battery tab already pulled. Got home tried calling twice and they wouldn’t answer. Had to make the trip all the way back into Rockford for them to tell me they didn’t have one to exchange it for. Could have saved me a trip if they would have answered the phone so I could have went to another Pet smart. Customer service at night is underwhelming manager acted like she was put out that she had to hop on a register while the cashier was looking for a replacement for me.

I recently bought a clown pleco from this Petco. I noticed immediately the only pleco they had looked unwell. his stomach was sunk in and losing his color. I then had to go find somebody in store because nobody was around and found two workers elbow to elbow at the checkout counter just chatting. I felt bad and bought him anyway to hopefully give him a fighting chance. I mentioned it to the lady helping me and she said "he's just hungry bc we just got them in today from the shipment." I knew that was a bold face lie so I called them after I left and asked whoever answered the phone when they get their fish and pleco shipments in. I was told they come tomorrow. meaning he likely had been starving the whole week bc they didn't get him today, they got him last week. needless to say but just