Petco

Rochester, NY · Pet store

Rating
4.4/5
★★★★☆ 4.4
Reviews
20
Rank in Rochester
#55
of 120 veterinary practices
City Percentile
27%
rating percentile
Address
Petco, 3200 Monroe Ave, Rochester, NY 14618
Phone
(585) 385-6850
Website
stores.petco.com/ny/rochester/pet-supplies-rochester-ny-943.html
Status
Closed · Opens 9 AM

Petco is a veterinary practice located in Rochester, NY. It is one of 120 veterinary practices listed in Rochester. Its 4.4-star rating is slightly below the Rochester city average of 4.6 stars. There are 10 photos associated with this location.

About Petco

Petco pet store in Rochester offers pet supplies, nutrition and services including Full-Service Grooming, Dog Training, Vaccination Clinic, Aquatics Department in one convenient location. Local pet parents can shop everyday essentials while getting... More

Hours

Saturday9 AM–9 PM

Customer Reviews

★☆☆☆☆ 1.0 Christina Newman · Nov 2025

This is absolutely the most horrendous haircut my dog has ever gotten. I moved and had to change groomer due to distance. Friends said try petco. So I did The woman was rude. I told her not to cut his tail . She said she would look at the tail. I reiterated don't cut his tail. I didn't even want her to cut my dog's hair. I wanted the other girl because she seemed gentler with the dogs instead of yelling at them like I heard her yell at a dog when I was coming through the door. She absolutely shaved my dog bald- his whole underside is completely bald! The inside of his legs are even bald!! She even shaved his nose bald. His face and ears are uneven.The actual shave is uneven.I actually wish there was a way to sue her because she absolutely does not belong in a dog salon. Nicky is her name.

★★★★★ 5.0 Bella Elizabeth · Feb 2026

We brought my son to get a hamster last night and were quickly helped by an excellent employee. He showed us an awesome guinea pig, let my son hold her and we were immediately in love with her! We could not have had a better experience getting him his first pet (besides our beloved pitbull)! We will definitely be back here to get more supplies when we run out!

★☆☆☆☆ 1.0 OLIVIA HAMILTON · Mar 2026

The number I was provided is the grooming phone number. I've already took this up with your grooming people. If you want to discuss the poor service at your grooming facility in Pittsford, you have my number, you call me. I was a long time customer who never had any issues until Saturday. And the incident on Saturday definitely killed our relationship.

★★★★★ 5.0 John Fitzsimmons · Feb 2026

Ariana treated Lucy like she was her own, and was very pleased. It is really hard to find nice decent people who care and glad you found her.

★★★★★ 5.0 Go Knights · Dec 2025

Hannah in the Fish/Aquarium area was phenomenal - very courteous, friendly and extremely knowledgeable. She patiently answered all our questions, and helped us address a number of tank-related issues we were having at home. She exceeded our expectations, and we will be back because of how helpful she is! Highly recommend

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Pet storeFish storeGoldfish storePet supply storeReptile storeTropical fish store

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This listing is informational. Contact the business directly to verify credentials, services, and availability.