Petco

I typically have a very good experience at your Redmond, Oregon store. However, during my visit on Tuesday, 02/24/26 around 2:00 PM ish, I had an interaction that was disappointing. I asked a female employee (I believe her name was Maiah or something similar) for the price of an item, and her demeanor made me feel as though I had inconvenienced her. She later checked us out as the cashier. At one point, she dropped one of the tortoises that was in a plastic container while assisting us. When I referred to it as a “turtle” while speaking to my client, she abruptly corrected me by saying “tortoise,” in a tone that felt unnecessarily rude and condescending. I want to emphasize that the other employees working that day were extremely kind and had wonderful personalities. This one interaction,

We’ve been coming here for a couple years. Bill the manager was so helpful with finding food our Golden Retriever would eat! He went beyond expectations. I wish I could remember the names of the other two guys that are just as good. One guy (had a lip piercing) is an expert with cats. He has helped me out so much. These three guys work together a lot. They all are always willing to help with a smile on their face. You can feel that they truly want to help you and really care! That’s really hard to find these days. Thank you so much! Ruby thanks you as well! Rosena

EXPERIENCE & TIPS > Decent selection(for Bend) of toys and so on. > Staff fairly uninformed but nice. > Tip - Read every label here if buying food... many of their inventory items are very unhealthy for your pet.

It's always sad to see animals in cages. Good "pet supply" place. Has a ton of cat stuff (dog stuff too). Friendly, knowledgeable staff. Used to take our doxie there for baths and nails. She actually liked the staff and looked forward to going.

We LOVE Jodie with grooming!! We somehow messed up the booking and Jodie still squeezed us in. Educated us on everything we needed to know which we very much appreciated. Kaylee was also an awesome help! Ellie (our dog) her hair look amazing!!! Best groom/cut we have ever had.